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Nice work anyway. Maybe you could market it for bugs/issues rather than just account suspensions. It reminds me of https://xkcd.com/806/
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For meta/facebook at least it’s long been an open secret that the fastest way to get something done on the platform is to have a connection that works at meta.
Same thing with Google Ads, often your account will get suspended for no sane reason and you need an insider to reactivate it, or you're starting from scratch. Appealing only sends you through a kafkaesque circle of hell of support staff who are unable to answer any questions or fix anything, they won't even tell you what exactly you violated or how to return into their good graces. It's effectively a black market th…
If any FAANG employee falls for this, it's a good way for the company to weed them out, and terminate them for-cause. You might run this as a honeypot for corrupt, dumb employees. Make it more easily accessible than the outreaches from criminal enterprises.
I really hate to phrase it like this, but i don't see another way... if a FAANG employee would be considered dumb when signing up for this... how can this not have crossed OPs mind when spending his/her time building this platform (as an ex-FAANG)?
You mean the two engineers on loan to the global investigations team at $techcompany?
What if the money was donated instead?
Seems insane. Surely every single company would fire you for doing that. If you put this in its proper term it is "corruption" and you should definitely worry about the legal implications of doing this.
No, a good company would realize that AI-based false positive account suspensions is a problem, is killing small businesses and creators in droves, and should hire more human paid employees people to take care of account suspension appeals and help reduce the false positives of the AI algorithms.
Hand an additional bonus to the employees who were willing to be the first iteration of this additional human labor and helping improve the quality of the platform.
Tech companies know customer support doesn’t scale and they don’t have a strong enough incentive to hire customer service people. Automating away these “cost centers” of labor is largely why tech companies have grown to have the highest market caps in the world.
Until we address this incentive issue, tech companies are going to keep eliminating jobs that require lots of manual labor through automation. Or the free market will solve it for the highest bidder.
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Here's my question not to you specifically but the royal you of any bigTech employees reading this forum or similar: why do the employees not stand up at all hands meetings and raise this issue as a serious problem. Of course I know the answer in they just don't care and their personal paychecks are too high for them to risk becoming a squeaky wheel. However, it is obvious that management does not intend to fix this…
> why do the employees not stand up at all hands meetings and raise this issue as a serious problem. This definitely happens for all kinds of problems at big tech companies. But you might be absolutely shocked to learn that many times, random engineers complaining about something doesn't result in management taking immediate action to fix the issue. > Of course I know the answer in they just don't care and their pers…
the toxicity that this whole type of signaling represents from a company just means the give 0 shits about users. therefore, that means that its employees are placated by paychecks to also be happy to receive the negative aspects and laugh it off on their way to the bank to cash their large paychecks. this is the loss of respect others have towards the "yous"
Earlier quoted context omitted.
Same thing with Google Ads, often your account will get suspended for no sane reason and you need an insider to reactivate it, or you're starting from scratch. Appealing only sends you through a kafkaesque circle of hell of support staff who are unable to answer any questions or fix anything, they won't even tell you what exactly you violated or how to return into their good graces. It's effectively a black market th…
I like to imagine how insanely good Google’s customer service would be if no company including them captured more than 5-10% of market share.
Seems insane. Surely every single company would fire you for doing that. If you put this in its proper term it is "corruption" and you should definitely worry about the legal implications of doing this.
As others pointed out, this is a huge problem in the making. Someone who genuinely deserves the suspension (e.g. posts illegal content) will use the service. They'll get their suspension lifted because the company trusts the internal employee who filled out the form. Said person will continue to post illegal content and be suspended again. Enough true negatives like this and eventually the company will discover the e…