101–110 of 263 posts
I didn't even have to call to cancel my service. I ran my connection 24/7 for a month, pulled 33TB of data down, they dropped me as a customer. Most pain free process, and a nice fuck you to Comcast as well.
Tried to sign up for the SF parking permit thing, got a CloudFlare error 520.
Send me an email at earl@airpaperinc.com and I'll add you manually to the list. Thanks for understanding!
While I'm a big fan of the idea of paying a small fee to let others deal with such hassles, this is one of the tasks I vastly enjoy. "You suck, you've always sucked, you overcharge, underdeliver, and have terrible customer service". Repeat with more emphasis the more they argue. Mostly I don't enjoy being a jerk, but most of the time they demand it. (Occasionally, when moving, it's been painless, and I have no need t…
But if you enjoy it, by all means continue to use the phone calls. I don't think we'll ever be able to replace the satisfaction of that phone call for you :)
Really like the conversational approach. Nicely done! It would be good to explain upfront how you actually do the cancelation, in this case sending a physical letter on my behalf. I had to fill out the form to get to that part.
Thanks for taking a look!
Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…
How do you handle Comcast's security questions and all that? Why is there no https for a site with sensitive info? Have you guys actually done this for others, or is this a see what happens, figure it out along the way kind of side project?
Comcast is trying to DDoS? :P
Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get…
Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office employee isn't trained to do customer retention so there's no hassle.
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look up their 'Agent for service of process', this is always listed somewhere. I never call to cancel, this is a waste of time and not necessary. I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and…