If this page is any indication of the actual app, I'm actually looking forward to paying for it.
And we look forward to accepting your money!
Show HN: We built a better solution for customer analysis and support
11–20 of 37 posts
Re: Show HN: We built a better solution for customer analysis and support
#12Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.
Re: Show HN: We built a better solution for customer analysis and support
#13Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.
Actually you can register and use it right now through the API! Since the best way to use Less Neglect is by integrating through the API, we opted to launch using that method.
Re: Show HN: We built a better solution for customer analysis and support
#14Nice demo, the product looks very interesting.
I'm, however, a bit surprised that you used real user data in the demo. I don't know exactly how FolioHD works, and I don't know if the data we see in the demo are already public, but it kind of made me tick.
Re: Show HN: We built a better solution for customer analysis and support
#15Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.
I would ordinarily agree but not in this case. You actually can register and use the service immediately with some simple "curl-ing" in the terminal. Which I found to be a brilliant initial user experience.
Re: Show HN: We built a better solution for customer analysis and support
#16Nice demo, the product looks very interesting. I'm, however, a bit surprised that you used real user data in the demo. I don't know exactly how FolioHD works, and I don't know if the data we see in the demo are already public, but it kind of made me tick.
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Re: Show HN: We built a better solution for customer analysis and support
#17Nice interface. I like how the smart prioritization and timeline add context to the end customer. This looks like a useful community management tool.
I don't understand the customer support aspect of the tool beyond offering a customer view and messaging. The video demo glosses over what a customer support issue would look like since the person had already figured out the problem by the time Support could respond. Can you offer a demonstration of what an exchange might look like if support was needed?
Also, your use of the word "proactive" made me think that the tool helps anticipate problems. Every example demonstrated reaction(sending emails after a sign-up or payment event). Even your Crewpedia case study was a reactive example because support had to respond and make changes to the UI based on how people were using the page. Can you offer some examples of how the tool allowed users to expect an event? Otherwise, I suggest using a different word such as "insightful" or "contextual".
Re: Show HN: We built a better solution for customer analysis and support
#18Change the name. The double negative is confusing, and the word "neglect" reminds me of toddlers crying because they haven't been fed or dogs whimpering in a hot car. It sounds like a non-profit trying to guilt me into donating money to stop human trafficking. There are so many negative connotations you'll activate in people's minds before they read that it's an app to "proactively provide stellar support". It's cute…
I think that's point of the name.
Re: Show HN: We built a better solution for customer analysis and support
#19Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.
I would ordinarily agree but not in this case. You actually can register and use the service immediately with some simple "curl-ing" in the terminal. Which I found to be a brilliant initial user experience.
I was just about to say that! Very smart to target the developer audience by focusing on how they will interact with the product (also brave).
Re: Show HN: We built a better solution for customer analysis and support
#20Nice interface. I like how the smart prioritization and timeline add context to the end customer. This looks like a useful community management tool. I don't understand the customer support aspect of the tool beyond offering a customer view and messaging. The video demo glosses over what a customer support issue would look like since the person had already figured out the problem by the time Support could respond. Ca…
We struggled to really explain the value prop in a 2 minute video, for sure.
The concept of proactive (as it exists in our beta) is more in the sense of "fix their problem before they have to ask you to fix it". But our goal is absolutely to help you to "fix their problem before they know they have a problem".
We've been able to do that to a certain extent with FolioHD customers manually by seeing patterns in their usage where we can suggest an optimization.
For instance:
We see a user uploading images one by one and can shoot them a message saying: "hey john, did you know that you can select all your images at once when you're uploading? save some time!"
or, we see someone uploading custom images to use for their homepage slideshow that are branded with logos that don't look great in their portfolio proper, so we can reach out and say "hey jamie - did you know you can create a separate gallery for your homepage features and then hide it so it doesn't show up inside your portfolio?"
So this is what we mean when we say "proactive". When we see one or two people having problems, we can help them out to best use our product. And if we see a lot of people missing key features, we know that we need some UX work.
It's been pretty great, and that's why we figured we should polish it up and release it for other people to use.