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Show HN: Voice feedback widget to hear from your users

developer.voicegem.com

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Re: Show HN: Voice feedback widget to hear from your users

#12

Post by eranation »

This is great, I'm trying to think why olark / liveperson / intercom.io don't have something like this, it's brilliant. +1 for taking the time changing Bootstrap colors a little

one constructive comment, I wanted to click "home" (to (voicegem.com) but could not find a link, I just edited the URL manually, but adding a homepage link would have been nice.

and another one, really small one, it took me a while to notice the "remember my choice" for approving the microphone, I would do that as a checkbox, default on, it's hard to notice, and once I gave you permission, I trust you not to eaves drop on me.

Re: Show HN: Voice feedback widget to hear from your users

#15

Post by ardakara »

eranation wrote: post #12

This is great, I'm trying to think why olark / liveperson / intercom.io don't have something like this, it's brilliant. +1 for taking the time changing Bootstrap colors a little one constructive comment, I wanted to click "home" (to (voicegem.com) but could not find a link, I just edited the URL manually, but adding a homepage link would have been nice. and another one, really small one, it took me a while to notice…

Thanks for the feedback, just changed the header link so it takes you to VoiceGem.

The permission remembering has to be set by the user, and we found the simple Allow screen to be more friendly than the one with the remember box. Thanks for the feedback!

Re: Show HN: Voice feedback widget to hear from your users

#16

Post by mustardhamsters »

I got a blank recording from this, and then when I tried to send it to you it failed and said the message couldn't be sent anyway.

Some kind of indicator of audio levels is going to be important so users can at least see that it's working properly. Not sure what's up with it not sending, probably an easier fix on your end.

Re: Show HN: Voice feedback widget to hear from your users

#17

Post by iamwil »

Would there be a way to easily publish the good (or bad) testimonies from your users to put on your landing page? That might be something that entices people to install it on their sites?

Alternatively, you could make this for mobile sites, so instead of having to type feedback on small keyboards, you can do it by voice! And then you can try to transcribe it either using natural language processing (only if you're up for it), or farm it out to 3+ people for transcription, and cross check each copy for accuracy.

And then if this can go to whatever system people use for CRM, I think that's be pretty neat, esp for mobile!

Re: Show HN: Voice feedback widget to hear from your users

#18

Post by abless »

mustardhamsters wrote: post #16

I got a blank recording from this, and then when I tried to send it to you it failed and said the message couldn't be sent anyway. Some kind of indicator of audio levels is going to be important so users can at least see that it's working properly. Not sure what's up with it not sending, probably an easier fix on your end.

We do have a sound level meter. If that didn't move for you, it probably means we didn't get any sound input from your microphone.

As for the sending, we are investigating it right now. I think the recipient email address was malformed; just pushed out a fix, hopefully that'll do.

Re: Show HN: Voice feedback widget to hear from your users

#19

Post by abless »

iamwil wrote: post #17

Would there be a way to easily publish the good (or bad) testimonies from your users to put on your landing page? That might be something that entices people to install it on their sites? Alternatively, you could make this for mobile sites, so instead of having to type feedback on small keyboards, you can do it by voice! And then you can try to transcribe it either using natural language processing (only if you're up…

Thanks for your feedback. We are working on an iOS integration right now.

Re: Show HN: Voice feedback widget to hear from your users

#20

Post by eranation »

ardakara wrote: post #15
eranation wrote: post #12

This is great, I'm trying to think why olark / liveperson / intercom.io don't have something like this, it's brilliant. +1 for taking the time changing Bootstrap colors a little one constructive comment, I wanted to click "home" (to (voicegem.com) but could not find a link, I just edited the URL manually, but adding a homepage link would have been nice. and another one, really small one, it took me a while to notice…

Thanks for the feedback, just changed the header link so it takes you to VoiceGem. The permission remembering has to be set by the user, and we found the simple Allow screen to be more friendly than the one with the remember box. Thanks for the feedback!

Thanks! fast fix...
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