Excellent! I was looking for a lightweight OSS alternative to Freshdesk/Zendesk and, honestly, didn’t find any worth deploying. Yours looks very promising, and we’ll definitely assess it.
Show HN: Libredesk – Open-source customer support desk. Single binary app
11–20 of 79 posts
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#12Does it support the scenario where part of the team is only on IMAP?
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#13Great job, that's looking very nice and polished already! Are you also planning to introduce a SaaS version of it?
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#14Great job, that's looking very nice and polished already! Are you also planning to introduce a SaaS version of it?
No plans, cloud deployment platforms like Railway can take of it
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#15Who are your target users? Why not use an embedded db like sqlite and make it truly "single binary"?
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#16I might be missing something obvious, but how does a customer file a ticket/request?
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#17I might be missing something obvious, but how does a customer file a ticket/request?
Right now the only way to create a ticket/request is by adding an inbox, and sending an email to your configured email address.
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#18Looks great! Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small, even the big players in this space like ServiceNow etc have suboptimal mobile experiences. Do you have any plans on how to monetise this or is this a labour of love?
Mobile is not the focus, it can be done later as an app or something else. No plans to monetize; yes, it's a labor of love.
Lack of a monetisation strategy is a concern for folks who might worry that you end up running out of time/motivation to work on it, which might be a roadblock to wide adoption
That said, if you're only in it for the joy of creating something amazing, and don't really worry about whether you'll be able to keep maintaining it indefinitely, then keep it up!
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#19Looks great!
It seems to be email only so far. Do you plan to add chat, like Intercom and Chatwoot have it?
Re: Show HN: Libredesk – Open-source customer support desk. Single binary app
#20Looks beautiful. How difficult would it be if I want to develop a plugin - Mood detection, Chat Helper (LLM linked), ...