Ive definitely noticed that one of the biggest inhibitors of growth in SaaS companies I've worked with is just letting high amounts of unnecessary churn happen, or throwing way too many resources at the problem only to reduce it by a small among. Giving your customers the tools to prevent themselves from churning seems like no-brainer and a very strong way to combatting that.
Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
11–20 of 47 posts
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#12Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
This looks really awesome! Just curious, have you considered offering a "value added" pricing model for those who don't want to pay for a subscription? Meaning, you'd take some percent of revenue you've saved them (either as a 1x fee or as a recurring subscription as that customer stays on)?
Absolutely, we've definitely considered that. We're still experimenting with pricing!
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#13Just let people cancel imo.
I don't disagree, but I don't see any harm in asking questions as to why they cancelled. Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.
On the one hand, it's hard to argue with that. On the other hand: this practice gets out and some people will get annoyed because they feel (rightfully so) that you're (often massively) overcharging them unless they go and haggle about the price. That's great if you run a bazaar business where people go for the experience, but not a feeling your want to instill in regular customers.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#14Just let people cancel imo.
Totally agreed! Our goal is to make the cancelling process smooth and easy, while also helping companies retain users who are leaving for preventable issues like price sensitivity. Another great use case is offering a free month or two for someone cancelling due to the current pandemic, hoping they'll be able to afford it again once business picks back up.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#15Earlier quoted context omitted.
This looks really awesome! Just curious, have you considered offering a "value added" pricing model for those who don't want to pay for a subscription? Meaning, you'd take some percent of revenue you've saved them (either as a 1x fee or as a recurring subscription as that customer stays on)?
Absolutely, we've definitely considered that. We're still experimenting with pricing!
Good to hear! If there's a way to contact you guys (LinkedIn or otherwise), I'm working on a project that has some adjacency so would love to chat if you guys have some time.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#16Earlier quoted context omitted.
Absolutely, we've definitely considered that. We're still experimenting with pricing!
Good to hear! If there's a way to contact you guys (LinkedIn or otherwise), I'm working on a project that has some adjacency so would love to chat if you guys have some time.
Would love to chat, contact info is at the bottom of the website, or you can email me directly (email address is in my profile).
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#17Most of the subscription based saas products make easy money on inactive users who are okay losing money for prospect on using the tool in near future.
Even though that is easy money, saas companies should offer "inactive account maintenance" fees rather than full subscription fees, when the user starts using it, they could charge them full. This is win-win situation where user gets to keep the account for smaller fees and companies can retain more customers.
ProsperStack like tools can offer these by default.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#18Ive definitely noticed that one of the biggest inhibitors of growth in SaaS companies I've worked with is just letting high amounts of unnecessary churn happen, or throwing way too many resources at the problem only to reduce it by a small among. Giving your customers the tools to prevent themselves from churning seems like no-brainer and a very strong way to combatting that.
Yeah, that's exactly what we were seeing. Retention with customer success programs is helpful, but many small companies just don't have the resources for it. We're hoping to provide something that can make an impactful dent on churn in an almost entirely automated way.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#19Most of the subscription based saas products make easy money on inactive users who are okay losing money for prospect on using the tool in near future. Even though that is easy money, saas companies should offer "inactive account maintenance" fees rather than full subscription fees, when the user starts using it, they could charge them full. This is win-win situation where user gets to keep the account for smaller fe…
This is exactly what one of our first customers is using ProsperStack for. They use it to offer an "on hold" option to maintain the account data in read-only mode at a lower price.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
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