My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.
Zammad.org looks great! It seems to be missing knowledge base portals based on another comment. However, it looks a good solution.
Show HN: Full Help – Self-hosted help desk and knowledge base software
11–20 of 74 posts
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#12Very nice launch. I probably will buy this in the next week or two to power a product I will be launching myself soon.
The non-recurring pricing model makes it almost too cheap, but it’s right in the sweet spot of pulling out the corporate card and not even thinking about it.
$129 is cheap enough for the all but the tiniest projects.
I do like the simplicity of a single price point with no tiers or feature table, but it’s hard to shake the thought you’re leaving a lot on the table, or almost even disqualifying yourself from someone looking for a “premium” solution. I might suggest a $499 and $1999 version which offer merely higher tiers of support, just to see if anyone buys it. Pick some price which feels almost outrageous to you. At the very least it would anchor the $129.
At $129 the support should be limited to forums and self-help only.
docs.fullhelp.com - “Powered by FullHelp”.
Dogfooding doesn’t get better than this! I didn’t see an active live chat widget though?
You should be highlighting this as your product demo effectively.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#13Very nice launch. I probably will buy this in the next week or two to power a product I will be launching myself soon. The non-recurring pricing model makes it almost too cheap, but it’s right in the sweet spot of pulling out the corporate card and not even thinking about it. $129 is cheap enough for the all but the tiniest projects. I do like the simplicity of a single price point with no tiers or feature table, but…
Hey!
Thanks for checking it out! The software can be used by multiple companies or product simultaneously so one license may be enough. Of course, multiple licenses can be purchased if that's necessary just so you know
For the live chat, there's a live working widget on the landing page (fullhelp.com), it's located at the bottom right corner. From there, you are able to initiate conversations and also browse the knowledge base site.
The software has a Restful API which is used for the dashboard. Dogfooding there also! haha
Edit: Also, thanks for the pricing suggestions, sounds like a good approach.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#14Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
Very Nice! Congrats on launching. I'm definitely checking this out soon for support in my freelance gigs.
I like the pricing model, I'm intending to do something similar with my next product. Selfhosted, pay once, use forever, optionally renew after 1 year for updates. I wish more software was like this. Only I'm also adding a SaaS option for people that don't want to bother with hosting.
You seem to have written the licensing/checkout/renewal yourself. How much time did you spend on it? I'm working on solving exactly this problem with my product and I would love to have a chat about your experience/problems regarding this.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#15Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
Love the execution and the pricing model. We are a Laravel shop and this might be a good fit for us.
What team sizes do you think this will work best for?
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#16Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
How did you decide the price ? How many paying customers do you currently have ? Did you release it to the public right away after those two months ? How much marketing/advertising have you done ? Is this now your full time job or a side business ? Could probably make a blog post.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#17Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
Very Nice! Congrats on launching. I'm definitely checking this out soon for support in my freelance gigs. I like the pricing model, I'm intending to do something similar with my next product. Selfhosted, pay once, use forever, optionally renew after 1 year for updates. I wish more software was like this. Only I'm also adding a SaaS option for people that don't want to bother with hosting. You seem to have written the…
Thank you!
It's a good pricing model which benefits both ends. A SaaS option for people that don't want to bother with technical stuff is a good idea.
I've created the checkout/licensing and renewal myself because of the flexibility and not depending on other external companies. The licensing system is quite simple, the software doesn't ask for license verification at the moment. The system will allow the downloads based on the license the user selects. The license system is integrated with BitBucket. On each release BitBucket sends a POST request to a secure endpoint with a prepared ZIP file containing the app files. On each release, a new entry is created on the licensing system indicating the version and other details. Licenses are tied to the major release version number (e.g., "1" in v1.2.0). When v2.0.0 is released, new licenses are tied to the v2. Users will only have access to minor and patches releases until a renewal is made. That's a brief description of how the system works.
For the checkout, I've created two Laravel packages (currently private) for sale statements (quotes, orders, invoices, etc) and another package for the affiliate program. I'll be releasing them with MIT license on GitHub.
Sure! Feel free to send me a PM on Twitter @gerardojbaez or an email to g[at]gerardobaez.com. I'll be happy to help.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#18This looks great! One minor corner case I noticed: If you click "Need help?" on the lower right with a small viewport (I had Chrome dev tools open), the modal content and title bar gets cut off, even when scrolled to the top, meaning you can't close the modal.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#19Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
Love the execution and the pricing model. We are a Laravel shop and this might be a good fit for us. What team sizes do you think this will work best for?
Thanks! :-D
I think it will work on any team size, not 100% sure as it hasn't been tested in this context. I'm always open for suggestions, and will be happy to apply the necessary fixes and enhancements if something isn't working as expected in cases like this.
I'm confident that it will serve well on teams of any size.
Re: Show HN: Full Help – Self-hosted help desk and knowledge base software
#20Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and multi-knowledge base software created for small businesses and freelancers. The backstory: I was using Help Scout and Zoho Desk before considering creating something like Full Help. Both services are excellent, the problem with Zoho Desk is th…
I tried the demo and was impressed by the simplicity and clarity of everything. I plan to purchases as soon as the boss man says ok.
Little piece of feedback: it would help if you say what the user gets when they purchase this. As in - A PHP application with instructions on how you can host with nginx and MySQL or something like that.