11–20 of 26 posts
There are a ton of free live chat clients out there. What makes this one stand out?
The hardest part is not the client and the server...but the CRM (the Intercom part). Here's something a lot of us would use - we want to bring our own socket API (for example pure websocket, xmpp or something like Pusher.com ) and connect it to a full fledged Intercom-like tool. This is the "Gitlab for Intercom". The problem that happens is that people usually don't want to rip out their client side messaging SDK, es…
You're right in that the socket server is fairly easy to pull in using other tooling. Our focus at the moment is to just build a stable set of pieces that you can use to interact with your website visitor. The operator transports are where things will get interesting, connecting to other tools, etc. This is where connecting things like Pusher will shine, we hope.
Thanks again for the feedback!
Nice work! Looks tempting... until you realise you need to integrate your service with a whole heap of other platforms. Or build scale. Classic Build vs Buy — are you building a core capability in your product, or are there more important things you should be focusing on?
Looks great! Maybe add more docs so it's easier to setup.
The hardest part is not the client and the server...but the CRM (the Intercom part). Here's something a lot of us would use - we want to bring our own socket API (for example pure websocket, xmpp or something like Pusher.com ) and connect it to a full fledged Intercom-like tool. This is the "Gitlab for Intercom". The problem that happens is that people usually don't want to rip out their client side messaging SDK, es…
Wow, this is incredibly valuable feedback, thank you so much! We appreciate your candor (and encouragement!) You're right in that the socket server is fairly easy to pull in using other tooling. Our focus at the moment is to just build a stable set of pieces that you can use to interact with your website visitor. The operator transports are where things will get interesting, connecting to other tools, etc. This is wh…
Build something I ^H^H people want ;)
IMHO the rest can come later. Just my $0.02 . Excited to see what you come up with.
The hardest part is not the client and the server...but the CRM (the Intercom part). Here's something a lot of us would use - we want to bring our own socket API (for example pure websocket, xmpp or something like Pusher.com ) and connect it to a full fledged Intercom-like tool. This is the "Gitlab for Intercom". The problem that happens is that people usually don't want to rip out their client side messaging SDK, es…