Show HN: ChargeBack.cc - Get your money back • Hacker News Board

Essentially the basic chargeback resolution is free, but we charge merchants to access additional tools like exit surveys, the ability to configure questions on chargebacks for their business. Also we're working on a set of tools to help merchants reduce chargebacks in general - like domains to put on credit card receipts, that type of thing.

The value is that each chargeback is a lead to a business with a chargeback problem :)

Re: Show HN: ChargeBack.cc - Get your money back

#4

Post by [deleted] » Sat, Nov 17, 2012, 10:42 PM UTC

mario1900 wrote: post #3

hnwh wrote: post #2

free services.. hmm.. whats in it for you?

Premium services for merchants. Essentially the basic chargeback resolution is free, but we charge merchants to access additional tools like exit surveys, the ability to configure questions on chargebacks for their business. Also we're working on a set of tools to help merchants reduce chargebacks in general - like domains to put on credit card receipts, that type of thing. The value is that each chargeback is a lead…

[deleted]

Re: Show HN: ChargeBack.cc - Get your money back

#5

Post by ericcholis » Sat, Nov 17, 2012, 10:49 PM UTC

Ugh...charge backs. I work in an industry that has high charge back rates and amounts, most of the time because people are disgruntled.

Most people don't realize how easy a charge back is.

Re: Show HN: ChargeBack.cc - Get your money back

#6

Post by aristidb » Sat, Nov 17, 2012, 10:50 PM UTC

That seems a bit sketchy to me - black-mailing merchants into signing up for your "service" of not sending them chargebacks?! Maybe you should explain why it's not.

Re: Show HN: ChargeBack.cc - Get your money back

#7

Post by robryan » Sat, Nov 17, 2012, 10:54 PM UTC

It is better if charge backs are seen as somewhat of an inconvenience to do, so customers will think more about if they really want to chargeback. Lots of things can and do go wrong in ecommerce, if anyone slightly annoyed reached for a chargeback rather than trying to resolve an issue with the merchant it would be a big hit for merchants.

Re: Show HN: ChargeBack.cc - Get your money back

#8

Post by mario1900 » Sat, Nov 17, 2012, 10:55 PM UTC

aristidb wrote: post #6

That seems a bit sketchy to me - black-mailing merchants into signing up for your "service" of not sending them chargebacks?! Maybe you should explain why it's not.

Merchants don't need to sign up to resolve chargebacks. If we receive one, we'll send them links to resolve it before it gets sent to the banks. They can choose not too respond and it becomes a normal chargeback. Even if they do respond - all they have to do is acknowledge they're making a refund or change the customer's mind.

The basic resolution service is free for merchants. They only have to pay or even sign up if they want to use any of the premium features to help them reduce future chargebacks. Hopefully this isn't too dodgy :)

I definitely think we need to be more upfront about what we get out of it. A lot of people seem skeptical when they first see the site.

Re: Show HN: ChargeBack.cc - Get your money back

#9

Post by wilfra » Sat, Nov 17, 2012, 11:01 PM UTC

This is the online equivalent of "protection" money the mafia asks for when they say they're going to burn down your store if you don't pay them.

I applaud making it easier for people to file chargebacks but shame on your business model.

Edit: after reading the explanation given below perhaps the business model is not as bad as it first seems - if that's the case, you need to make it more clear! It looks like you are encouraging people to file chargebacks and then shaking down the merchants for money with the threat of the chargeback getting filed if they don't pay you.

Re: Show HN: ChargeBack.cc - Get your money back

#10

Post by mario1900 » Sat, Nov 17, 2012, 11:07 PM UTC

wilfra wrote: post #9

This is the online equivalent of "protection" money the mafia asks for when they say they're going to burn down your store if you don't pay them. I applaud making it easier for people to file chargebacks but shame on your business model. Edit: after reading the explanation given below perhaps the business model is not as bad as it first seems - if that's the case, you need to make it more clear! It looks like you are…

Maybe using the word "protection" on the business page was a bad idea. Merchants don't need to pay us to resolve chargebacks. We just try to make their services better in the future through premium data services. Please see this comment http://news.ycombinator.com/item?id=4799225