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Show HN: Libredesk – Open-source customer support desk. Single binary app

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Show HN: Libredesk – Open-source customer support desk. Single binary app

#1

Post by avr5500 »

Libredesk is a 100% free and open-source customer support desk, the backend is written in Go and the frontend is in Vue JS with ShadnCN for UI components.

Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and plans to always stay this way.

It's in alpha (v0.1.0) right now, but there’s a working demo available. I built this because I wanted a truly open and self-hosted alternative to platforms like Chatwoot, Intercom, and Zendesk.

Would love feedback, suggestions, and thoughts from the community.

GitHub: https://github.com/abhinavxd/libredesk

Demo: https://demo.libredesk.io/

Show HN: Libredesk – Open-source customer support desk. Single binary app
github.com

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#4

Post by mofirouz »

It would be wonderful if it could be used as a ticketing solution where the ticket could have severity. So customers could login to create a ticket as part of their org.

Also data sources from either third party in-house database or something HubSpot would be great!

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#5

Post by teruakohatu »

When I last looked, I couldn't find any truely open source solutions that could practically replace even a shared inbox. This looks like it could. Well done to the developer.

And the paid options had high costs even on the most basic plans.

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#8

Post by d1sxeyes »

Looks great!

Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small, even the big players in this space like ServiceNow etc have suboptimal mobile experiences.

Do you have any plans on how to monetise this or is this a labour of love?

Re: Show HN: Libredesk – Open-source customer support desk. Single binary app

#10

Post by avr5500 »

d1sxeyes wrote: post #8

Looks great! Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small, even the big players in this space like ServiceNow etc have suboptimal mobile experiences. Do you have any plans on how to monetise this or is this a labour of love?

Mobile is not the focus, it can be done later as an app or something else. No plans to monetize; yes, it's a labor of love.
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