Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
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Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#2Hi HN,
My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable.
The app can automatically present offers to a customer before they cancel using Stripe coupons, collect feedback from cancellations, and use your Stripe data to show meaningful churn metrics.
Thanks so much for checking it out and any feedback you might have!
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#3Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
As a customer i would LOVE to exploit this if it gets popular
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#4Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
This looks really awesome! Just curious, have you considered offering a "value added" pricing model for those who don't want to pay for a subscription? Meaning, you'd take some percent of revenue you've saved them (either as a 1x fee or as a recurring subscription as that customer stays on)?
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#5Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
You may want to add some more details.
Things I am missing
1. Documentation, how exactly does it integration with Stripe? How does it handle my weird subscription setups? etc.
2. Pricing, I know it says $79 a month in the blue banner, but if you are like me you basically look for a pricing page and all I see is "Start a free trial" I am going to close the site.
Beyond that I am fairly excited to see such a product come out, I am surprised Stripe doesn't have a setup to handle this.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#6Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
As a customer i would LOVE to exploit this if it gets popular
Hah, we've definitely thought about that possibility. Fortunately we do have a few things in place to prevent the most obvious abuse cases, but we need to get popular first!
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#7Just let people cancel imo.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#8Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
As a customer i would LOVE to exploit this if it gets popular
I was immediately thinking the same, but I'd assume there are certain rules in place for when users are eligible for a discount and the amount of the discount.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#9Just let people cancel imo.
I don't disagree, but I don't see any harm in asking questions as to why they cancelled.
Sometimes all people want is a discount, and as a business losing $20 a month is better than losing a customer.
Re: Show HN: ProsperStack – Use Stripe to automatically prevent cancellations
#10Hi HN, My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable. The app can automatically present offers to a customer before they cancel using S…
You may want to add some more details. Things I am missing 1. Documentation, how exactly does it integration with Stripe? How does it handle my weird subscription setups? etc. 2. Pricing, I know it says $79 a month in the blue banner, but if you are like me you basically look for a pricing page and all I see is "Start a free trial" I am going to close the site. Beyond that I am fairly excited to see such a product co…
1. Currently it imports all your previously canceled subscriptions to report on the amount of lost MRR and number of cancellations over time. The integration will also automatically create and apply Stripe coupons for you. For weird subscriptions setups, that is indeed a tricky issue, but it can actually be used if you're not using the "normal" Stripe subscriptions. You do lose out of some of the benefit (no Stripe coupons, so you need to handle offers manually, and no reporting). We're definitely planning on handling different setups though (including other payment providers). I'd love to learn more about your "weird" setup!
2. Makes total sense, thanks so much for the advice.