Ask HN: Is Proton Mail Down?

#1

Post by pythux » Thu, Jan 09, 2025, 3:02 PM UTC

Getting this error for a while now but their status page (https://status.proton.me/) doesn't show any issue so far:

"Something went wrong We couldn't load this page. Please refresh the page or check your internet connection. Error: Servers are unreachable. Please try again in a few minutes"

Re: Ask HN: Is Proton Mail Down?

#2

Post by [deleted] » Thu, Jan 09, 2025, 3:03 PM UTC

[deleted]

Re: Ask HN: Is Proton Mail Down?

#3

Post by blomback » Thu, Jan 09, 2025, 3:07 PM UTC

I’m having troubles as well using the iOS app(s)

Re: Ask HN: Is Proton Mail Down?

#4

Post by pythux » Thu, Jan 09, 2025, 3:08 PM UTC

blomback wrote: post #3

I’m having troubles as well using the iOS app(s)

I can confirm that both web client and iOS apps cannot connect to servers at this point. There was a server outage earlier today, not sure if it's related.

Re: Ask HN: Is Proton Mail Down?

#5

Post by roomey » Thu, Jan 09, 2025, 3:11 PM UTC

Yes, it appears down using bridge, webapp and mobile

Re: Ask HN: Is Proton Mail Down?

#6

Post by pythux » Thu, Jan 09, 2025, 3:14 PM UTC

Update on the status page as of 16h10 CET:

"Technical difficulties Investigating - We are currently experiencing intermittent network issues affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Jan 09, 2025 - 16:10 CET"

This seems to impact VPN, Calendar, etc.

Re: Ask HN: Is Proton Mail Down?

#7

Post by eth0up » Thu, Jan 09, 2025, 3:32 PM UTC

Has been down on Android for several hours.

To anyone from Proton: It would, perhaps, be a good idea to implement a notice in the app version, giving some form of clue when this happens. It's easy to hit send and carry on, and not realize there's an issue.

Re: Ask HN: Is Proton Mail Down?

#8

Post by [deleted] » Thu, Jan 09, 2025, 3:34 PM UTC

[deleted]

Re: Ask HN: Is Proton Mail Down?

#9

Post by eth0up » Thu, Jan 09, 2025, 3:43 PM UTC

pythux wrote: post #6

Update on the status page as of 16h10 CET: "Technical difficulties Investigating - We are currently experiencing intermittent network issues affecting some of our users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Jan 09, 2025 - 16:10 CET" This seems to impact VPN, Calendar, etc.

It has a ddos-y kinda fee to me. I guess we'll know eventually.

Re: Ask HN: Is Proton Mail Down?

#10

Post by Malidir » Thu, Jan 09, 2025, 4:13 PM UTC

They are getting a lot of 'feedback' on X :)

(and I imagine all other social media)