Ask HN: Where to find communities of knowledge base designers

#1

Post by atrain101 » Mon, Apr 22, 2024, 2:28 PM UTC

I've recently taken ownership of my employers client-facing knowledge base for our product. It needs a good IA overhaul, but as this is my first time - I'm wondering if anyone has guidance on good sites to learn how to do this right and ask questions.

I've been taking a lot of inspiration from sites that have public KBs, but I fear this will only get me so far without extra guidance.

Re: Ask HN: Where to find communities of knowledge base designers

#2

Post by kaycebasques » Mon, Apr 22, 2024, 2:46 PM UTC

There's a #knowledge-bases channel on the Write The Docs [1] Slack: https://www.writethedocs.org/slack/

[1] https://www.writethedocs.org/

Re: Ask HN: Where to find communities of knowledge base designers

#3

Post by kaycebasques » Mon, Apr 22, 2024, 2:48 PM UTC

kaycebasques wrote: post #2

There's a #knowledge-bases channel on the Write The Docs [1] Slack: https://www.writethedocs.org/slack/ [1] https://www.writethedocs.org/

I also see knowledge base topics come up occasionally on r/technical writing

https://www.reddit.com/r/technicalwriting/search/?q=knowledg...

Re: Ask HN: Where to find communities of knowledge base designers

#4

Post by atrain101 » Tue, Apr 23, 2024, 3:34 PM UTC

kaycebasques wrote: post #2

There's a #knowledge-bases channel on the Write The Docs [1] Slack: https://www.writethedocs.org/slack/ [1] https://www.writethedocs.org/

Thank you! I spent the afternoon reading through this site and the associated resources.