How do you monitor that your SaaS/cloud vendors meet the agreed service level? How does the process to file a request for compensation look like?
Ask HN: How are vendor SLAs monitored in your organization?
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Re: Ask HN: How are vendor SLAs monitored in your organization?
#2I am both in vendor position, and client position.
Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.
Re: Ask HN: How are vendor SLAs monitored in your organization?
#3I am both in vendor position, and client position. Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.
This. In general SLAs function as a tool to hold vendors accountable, so there is no need to keep track day to day as long as the history can be audited.