Ask HN: Discord banned me with no recourse

#1

Post by asdojasdosadsa » Thu, Sep 15, 2022, 10:57 AM UTC

I recently tried to make a separate work account in Discord. To do so I created a new account with my main accounts phone number. This caused discord to delete my primary account phone number and used it for the new account.

However, this alone caused me to be instantly banned. After reaching out to support, they basically told that me I could not use my present phone number for verification and that they couldn't tell me why, and couldn't help me further with that.

I would really like to keep my primary Discord account, is there anything I can do about it?

I have contacted Discord support through their ticket system twice, I have contacted Discord on Twitter (DM); but to no avail

Re: Ask HN: Discord banned me with no recourse

#2

Post by mdrzn » Thu, Sep 15, 2022, 11:04 AM UTC

Seems like it's an old issue that hasn't been fixed [0]

[0] https://support.discord.com/hc/en-us/community/posts/3600556...

Re: Ask HN: Discord banned me with no recourse

#3

Post by 32gbsd » Thu, Sep 15, 2022, 11:10 AM UTC

Putting your phone number into anything is a big mistake.

Re: Ask HN: Discord banned me with no recourse

#4

Post by asdojasdosadsa » Thu, Sep 15, 2022, 11:14 AM UTC

mdrzn wrote: post #2

Seems like it's an old issue that hasn't been fixed [0] [0] https://support.discord.com/hc/en-us/community/posts/3600556...

Wow, how can a system be designed like this? There is no warning or notification when creating a new account, the old account just goes to 'limbo' mode...

I still get notifications on my phone from the logged in account, but when trying to access it's asking for phone verification, which obviously doesn't work because there is no phone number tied to the account!

Re: Ask HN: Discord banned me with no recourse

#5

Post by IntelMiner » Thu, Sep 15, 2022, 11:43 AM UTC

32gbsd wrote: post #3

Putting your phone number into anything is a big mistake.

This is not a helpful nor constructive answer

Re: Ask HN: Discord banned me with no recourse

#6

Post by raxxorraxor » Thu, Sep 15, 2022, 11:46 AM UTC

Any service that forces a telephone registration for verification is crap in my opinion.

If you need an account professionally, you need a mobile phone to be provided for you. This is in your interest and that of the company if they decide they want to use your account beyond your employment for example.

Re: Ask HN: Discord banned me with no recourse

#7

Post by [deleted] » Thu, Sep 15, 2022, 11:54 AM UTC

32gbsd wrote: post #3

Putting your phone number into anything is a big mistake.

[deleted]

Re: Ask HN: Discord banned me with no recourse

#8

Post by groffee » Thu, Sep 15, 2022, 11:55 AM UTC

raxxorraxor wrote: post #6

Any service that forces a telephone registration for verification is crap in my opinion. If you need an account professionally, you need a mobile phone to be provided for you. This is in your interest and that of the company if they decide they want to use your account beyond your employment for example.

> Any service that forces a telephone registration for verification is crap in my opinion.

I agree with you, but it does dramatically cut down on spam registration.

Re: Ask HN: Discord banned me with no recourse

#9

Post by wodenokoto » Thu, Sep 15, 2022, 12:03 PM UTC

So you can just snipe peoples accounts if you know their phone number?

Re: Ask HN: Discord banned me with no recourse

#10

Post by jeroenhd » Thu, Sep 15, 2022, 12:17 PM UTC

IntelMiner wrote: post #5

32gbsd wrote: post #3

Putting your phone number into anything is a big mistake.

This is not a helpful nor constructive answer

Though you're not wrong, what would a constructive answer be in this case? Discord is ignoring OP and they alone can restore service.

I don't see what constructive answer you can expect in these threads other than "I work at and I DM'd the CEO for you"; I've seen FAANG companies and Stripe respond that way here on HN, but never Discord.

The best alternative I can think of is "that sucks, rotate phone numbers and try with a new account" which is just as completely useless for OP. If that were an option, they'd already done so.