Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#1

Post by aalex123 » Tue, Jul 14, 2020, 1:56 PM UTC

I tried multiple times and it's the same problem: "we have been unable to obtain payment for your recent Apple Developer purchase."

I used the same card that I use to to buy apps from the app store - and I tried with other cards too but with no success.

And I'm not the only one... https://developer.apple.com/forums/thread/126314?page=25

The bank says that they didn't get any payment requests, so the problem seems to be at Apple.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#2

Post by shaabanban » Tue, Jul 14, 2020, 2:17 PM UTC

I've been wondering about this! I tried multiple cards and even a privacy.com card and they all appeared to go through but never charged my card.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#3

Post by hpen » Tue, Jul 14, 2020, 2:30 PM UTC

Have you tried contacting Apple customer service?

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#4

Post by [deleted] » Tue, Jul 14, 2020, 2:31 PM UTC

shaabanban wrote: post #2

I've been wondering about this! I tried multiple cards and even a privacy.com card and they all appeared to go through but never charged my card.

[deleted]

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#5

Post by emerongi » Tue, Jul 14, 2020, 2:33 PM UTC

hpen wrote: post #3

Have you tried contacting Apple customer service?

In the linked thread multiple people have tried contacting customer support. Apparently this is one of the responses:

> Hello *,

> This is Paul from Apple Developer Program Support. It was nice to speak with you today. I have researched the issue for you.

> For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time.

> Best regards,

> Paul

> Apple Inc.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#6

Post by heavymark » Tue, Jul 14, 2020, 2:34 PM UTC

What did Apple say when you contacted them? The dev phone support with real people has always been quite good for me, or the general Apple online support system or their Twitter support system? As those methods would probably be the most helpful since they would be able to see what’s going on with your particular account.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#7

Post by minxomat » Tue, Jul 14, 2020, 2:35 PM UTC

emerongi wrote: post #5

hpen wrote: post #3

Have you tried contacting Apple customer service?

In the linked thread multiple people have tried contacting customer support. Apparently this is one of the responses: > Hello *, > This is Paul from Apple Developer Program Support. It was nice to speak with you today. I have researched the issue for you. > For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time. > Bes…

That's so insanely devoid of any information it should be framed and exhibited somewhere.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#8

Post by wittyreference » Tue, Jul 14, 2020, 2:35 PM UTC

emerongi wrote: post #5

hpen wrote: post #3

Have you tried contacting Apple customer service?

In the linked thread multiple people have tried contacting customer support. Apparently this is one of the responses: > Hello *, > This is Paul from Apple Developer Program Support. It was nice to speak with you today. I have researched the issue for you. > For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time. > Bes…

> For one or more reasons,

That's not a response, that's an insult.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#9

Post by njsubedi » Tue, Jul 14, 2020, 2:36 PM UTC

I'd be surprised if anyone from Apple would reply here. The problem seems to be with the payment processing, so a quick call to their support would yield faster resolution. Sometimes they have asked my card details over the phone to renew my membership, so you could request a callback.

Re: Ask HN: Anyone from Apple here? It's impossible to enroll the dev program

#10

Post by redsky17 » Tue, Jul 14, 2020, 2:40 PM UTC

This ended up happening to me recently (about a month ago), too. I ended up having to enroll via the app on iOS versus through the website on desktop. I was in contact w/ the support folks and they were fairly helpful. Could be worth reaching out.