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Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

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Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#1
I was recently hired as a Project Manager at a small company. I've only been on the job a few weeks when I was told an employee had filed a complaint against me for creating a hostile workplace. When I asked how I exactly did this I was told I said a curse word at a meeting.

Has anyone ever dealt with this situation before? What is the best thing for me to do? I dont want a hostile workplace environment on my end where I have to keep looking over my shoulder either.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#3
So where does it go from here? If anywhere?

What happens next really depends on your employer. If they don't think it was a problem, then you are probably good.

If your employer feels there is a problem then ask your employer what happens next (well ask either way and getting the response in email is nice).

I had a coworker complain to HR about me, but it was also a part of a campaign to file complaints against a laundry list of people and my employer did not feel the complaints were valid. They were very minor complaints that didn't even make sense on the most basic level (like misnamed me several times, identified me as someone else, identified tasks I wasn't even responsible for, and then they would say I helped them with the things they previously complained about).

I was very clear with HR about things. Followed up with an email to HR to get what I said in writing.

Then I was just very careful around that employee, emails were very clear and detailed, I did everything I could to not be alone with that person.

Eventually that employee left, tried to sue the company (for entirely new claims unrelated to me), had case thrown out and it was ok from there.

But every company is different so who knows what might happen.

If you feel things start to get confused... contact a lawyer who can give you advice. Plenty of lawyers out there who can offer advice for free or cheaper for just a bit of their time.

Keep in mind only your own lawyer is there explicitly to help you and will have your best interests in mind.

No matter what your company says HR is there to protect the company, NOT you.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#4
If this is a small company, I would probably not worry too much about process and ask the concerned employee to discuss this in a friendly and open way. Maybe a misunderstanding which can be cleared, maybe the reason is actually lying deeper. Good chance you can resolve this by being emphatic and act understandingly.

That being said, I would note down a memory protocol afterwards in case this turns ugly after all.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#5
If it was actually only a single curse word and not maliciously directed at any individual, apologize and start recording the meetings, you probably have your phone out anyway, download the Hi Q app, just let it run. That person probably has something to hide about their work habits. You don't have to trot out the recordings at the first sign of back stabbing, let them pile up and if they make a serious play to get you canned you can start to share them at an advantageous moment. I learned this the hard way. I started keeping my phone in my breast pocket if there was not a table to set it on, people who make those sort of HR reports always have something to hide or protect usually their own incompetence. You may never need them but it literally can't hurt.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#6
post #5

If it was actually only a single curse word and not maliciously directed at any individual, apologize and start recording the meetings, you probably have your phone out anyway, download the Hi Q app, just let it run. That person probably has something to hide about their work habits. You don't have to trot out the recordings at the first sign of back stabbing, let them pile up and if they make a serious play to get y…

That sounds illegal.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#7
post #5

If it was actually only a single curse word and not maliciously directed at any individual, apologize and start recording the meetings, you probably have your phone out anyway, download the Hi Q app, just let it run. That person probably has something to hide about their work habits. You don't have to trot out the recordings at the first sign of back stabbing, let them pile up and if they make a serious play to get y…

I believe that is illegal in certain countries and states. For example California has two party consent for recording conversations.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#8
post #5

If it was actually only a single curse word and not maliciously directed at any individual, apologize and start recording the meetings, you probably have your phone out anyway, download the Hi Q app, just let it run. That person probably has something to hide about their work habits. You don't have to trot out the recordings at the first sign of back stabbing, let them pile up and if they make a serious play to get y…

I believe that is illegal in certain countries and states. For example California has two party consent for recording conversations.

The way they are doing it seems illegal... However at my work we host all our meetings through zoom and record them all.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#9
post #8

Earlier quoted context omitted.

I believe that is illegal in certain countries and states. For example California has two party consent for recording conversations.

The way they are doing it seems illegal... However at my work we host all our meetings through zoom and record them all.

That also sounds illegal.

Re: Ask HN: I'm a New Manager – How to Best Handle Employee Grievance?

#10
post #8

Earlier quoted context omitted.

The way they are doing it seems illegal... However at my work we host all our meetings through zoom and record them all.

That also sounds illegal.

Can you maybe substantiate this a little? I don't understand why a company recording the meetings of their employees, on company time and regarding company business, would be illegal.

(An individual doing so, on the other hand, might be problematic.)

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