If you own a Saas company or similar product, how do you currently handle cancellations by users?
Do they have to contact you? By email? Phone? Chat? Do you offer a Cancel button?
What best practices have you seen?
Ask HN: How do you handle cancellations?
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Re: Ask HN: How do you handle cancellations?
#2Fwiw, law in California requires allowing users to cancel subscriptions via the same medium they used to sign up.