First, excuse the messy title - I was limited to 80 characters.
I recently found a way to create money out of thin air through a loophole in my bank's current banking portal. I tried reporting it a few times, but every time I am stonewalled by a low-level employee, telling me they will call me back later in the day, which never ends up happening. The furthest I've come is to call their abuse department, found on their ARIN records, who seemed to take it seriously, but I ended up going full circle - back to the low level-guys.
I discovered it inadvertently and, technically, defrauded them of ~0.32 US$ using legitimate transactions that the bank's software should have handled differently. Pennies, but still.
I also confirmed the issue with other accounts and other transactions - my account is not a glitch in the system.
What is the best course of action? How would you get in touch with security officials at a big bank?
I mostly don't want to get caught or charged with (attempted?) fraud over $0.32.
I have also spent quite a few hours trying to disclose it, unsuccessfully. What would be the best way to get some of this time spent trying to do things right compensated?
Thanks!