91–100 of 151 posts
They have dirt cheap VPSs (and much more) and even if you only have a 3€/month VPS they answer your support requests near immediately. They resolved my tickets most of the time in <15 minutes, no matter what problem I had and what time it was.
An Icelandic ISP that I've been a very happy customer with for years.
Some years ago, back before I bought my self some proper networking equipment, I was renting a router from them. On a Saturday evening the connection went down and so I reached out to them on Twitter for help. We worked out it must be the router giving out. Within an hour there was an employee from them standing on my doorstep with a new unit for me. At 21:00 at night!
And roughly two years ago they sent me an email saying they had just reduced the monthly fee by a considerable amount (~10%).
I point anyone who will listen towards them.
I called, the automated phone system was designed to funnel me towards a real person rather than away from one; one layer of inputs and I was in a queue. I spoke with someone in less than 5 minutes, they spoke my language well (English) and didn't seem to be in a hurry, and they listened to me vent a bit and ultimately answered my question.
Then I called a related state run entity. Their phone system was long and confusing, I chose the wrong option and had to start over, and after what felt like a successful hack I got put in a 30 minute queue and ultimately gave up.
Surprisingly Amazon gave me the best customer support on every instances. Most issues are just no questions asked refunds. It almost felt like they were expecting things to mess up. Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank). Worst support so far from insulting to mildly inconvenient in…
Amazon's CS went to hell throughout the years. they are super hard to reach now by comparison
I have never had any issues with their CS, I even use Amazon pay for any sites that support it because I had an issue where the shop wanted me to wait for an RMA process for a graphics card I bought which was dead on arrival. I reached out to Amazon and they refunded me the same day.
AAISP are fantastic in the UK, so many different ways to get in touch with them and first line support is knowledgeable and helpful.
Zen UK ISP is also good, as are Plusnet, both quick to answer the phone with actual useful customer support. It’s shocking just how bad the big ISPs are here too.
Synology surprised me, a fan failed on my NAS which was out of warranty, I emailed to ask for a part number and they shipped me a new fan on next day delivery for free.
Scan UK have been a real mixed bag for me, I’ve had them go above and beyond at times, but other times acted really hostile.
Olympia Express did the same thing with a part for a coffee grinder, I emailed, their ceo emailed back and sent me some parts and a bit of chitchat about coffee.
Apple replaced a motherboard in a 4 year old MacBook Pro that had died, I had no Apple care but took it to the store and they fixed it within a couple of hours for free. I dropped a phone and cracked the screen within days of buying it and they replaced that too.
Patagonia is amazing. They’ve fixed a winter jacket for me for free that had a hole melted in it from a bicycle light. The light turned itself on in my pocket and became so hot within minutes that it melted a hole. Patagonia did a top notch fix (it’s invisible), provided and prepaid label to send the jacket, paid for return shipping, and did the repair for free. Even though it was 100% not their fault. The company ma…
How low have they fallen since their publicity department was praised by John Cleese at the 1989 Academy Awards.
Their customer service and return policies.
Patagonia is amazing. They’ve fixed a winter jacket for me for free that had a hole melted in it from a bicycle light. The light turned itself on in my pocket and became so hot within minutes that it melted a hole. Patagonia did a top notch fix (it’s invisible), provided and prepaid label to send the jacket, paid for return shipping, and did the repair for free. Even though it was 100% not their fault. The company ma…
On the contrast, Google always says "our agents are busy" or asks me to send emails which get no reply.
In my opinion, having a customer care where you get to chat or talk to a real human is enough. I hate the AI chat bots or the "submit this form and we will (not) get back to you" :(
My home router manufacturer: https://avm.de
Amazon isn't that bad either.