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We switched to Authorize.net because the business risk at Stripe was just too high. The api isn't near as good, but it works, and we don't worry about random account freezes.
We switched to Authorize.net because the business risk at Stripe was just too high. The api isn't near as good, but it works, and we don't worry about random account freezes.
Is it cheaper than stripe ? And won't they suspend you for any reason? I have been on stripe for years but stories like this makes me panic
Sue them for lost interest. You should have a strong case in principle, however, in practice, it's most likely not worth it for you (which is the real reason why this is happening). But if you have a lawyer friend who can give a first opinion for free, you could give 'em a call.
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This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Surely that is even more important with a business critical payment provider? I’ll forgive a lot if that is in place.
> This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?
The standard line in cases like this (whether it's a frozen payments account, a rejected app, or a suspended social media account) is that you can't tell someone what rule they broke, because this gives too much informative feedback to actual malicious actors about how they got caught. I call bullshit. Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem, purely an excuse used by giant companies to justify their systematically hostile (and cheap) approach to customer service.
OP, the Stripe guy said this > We’ve been investigating this case for the past 24 hours, and it's not straightforward. I can’t share more publicly here, but we’re in touch directly with OP. Can you lay out your version of the events please and give written permission for the Strip guy to lay out his version as well? Curious to see how the two line up.
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Square started doing that with my business. Without warning or cause, they began withholding 20-percent of all incoming transactions in case of chargebacks. Makes me wonder if a regulatory change has occurred.
This pattern is so pervasive with all the payment processors: * Your funds are suddenly frozen. No easy recourse (if any) * The percentage they withhold is suddenly higher. Tough luck * Your business is deemed high risk and they cut ties. Their reasoning is a black box Why is there never advance warning? It's the lack of courtesy that gets to me.
They give you advanced warning in the T&C. If they gave more warning, this could assist people who commit fraud. Fraud is not some imaginary issue. It's very real and very problematic.
I'll say it again, get your own merchant account if you don't like this.
We switched to Authorize.net because the business risk at Stripe was just too high. The api isn't near as good, but it works, and we don't worry about random account freezes.
authorize.net is only a payment processing gateway, you still need a payment processing bank.
HN is not the forum to file customer support tickets. Stripe has great customer support and even live chat support.
Another counterpoint - I greatly appreciates knowing just how bad things can be, sometimes for no reason. I am sure I am not the only one. There's a gamut of actual reasons things go wrong, which I also learn from these "support tickets" and the associated comments. So also thanks to everyone who helps clarifiy what kinds of risks make problems more likely.
How do you know that the people posting about problems they had for “no reason” are being honest and not disingenuous? They could be leaving out key facts or straight up making up a story that they feel will gain enough traction for it to end up on the front page.
A Stripe employee replied elsewhere that they have been looking into the poster’s case for the past 24 hours and it isn’t straight forward. So either Stripe is lying or the poster was getting support but they didn’t like the way things were going or maybe they felt they weren’t getting support because Stripe was taking a few days to respond because they were investigating the situation.
We have no way of knowing the truth. Stripe and/or the poster could be lying or they could be telling the truth or the truth could be somewhere in between. And we will never know what the reality of the situation is.
I’m really not trying to be provocative, I’m just trying to figure out why in situations like this HN seems to take the complaints at face value. At least that’s what I’ve seen. If people have examples of complaints like this not being taken at face value by HN I’d love to see them.
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> This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses. Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?
Telling the OP that this is the case. Offering them the opportunity to supply evidence to the contrary. The standard line in cases like this (whether it's a frozen payments account, a rejected app, or a suspended social media account) is that you can't tell someone what rule they broke, because this gives too much informative feedback to actual malicious actors about how they got caught. I call bullshit. Until someon…
If a payment processor suspects money laundering, it's illegal for them to tell the business that. Under anti-money-laundering legislation, this is considered a crime called "tipping off": https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch...
(Disclaimer: Used to work at Stripe, but not on this particular area. Not an expert on either the law or Stripe's policies.)
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That's really not how regulation in the payments industry works
The same way insurance companies and casinos collude against those who lose them money, so do payment industry companies. You might beat the case but you won't beat the ride.