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Ask HN: Why is the printer industry so scammy?

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Re: Ask HN: Why is the printer industry so scammy?

#91
The ultimate problem is 'shareholder value' and the over-financialization of everything. Of course in a capitalist market economy you need to make profit.

But it should not be the only thing; Society requires goods and services for people, and incentives should be aligned to society's goals, not finance's goals.

Re: Ask HN: Why is the printer industry so scammy?

#92

Toner printers are "less scammy", at least in my experience. I had a HP one and always bought the genuine cartridges. Then I saw those videos about the printing industry scams (which does happen) and tried a third party toner that costs 1/5 of the price. Guess what? After like 10 perfect printed pages, it started leaking some powder, then stopped printing random chunks of the page and turned impossible to use. I went…

Yeah, if you can find an HP LaserJet III - V, chances are, it's still printing just fine. Worst thing that ever went wrong in any of those things is the fuser. I worked on Color LaserJets too and everything was replaceable/pluggable. They were extremely rugged.

Re: Ask HN: Why is the printer industry so scammy?

#93

> In particular, there is some brand that was praised for consumer friendly practices here on HN that joined the dark side recently too; Brother iirc. What did Brother do to join the "dark side"? I and lots of other folks love our Brother laser printers. I haven't heard of them doing anything evil...

The brother printer (HL-L2350DW) I have auto-detects when the toner is "low" and refuses to print. It does this even though I haven't noticed any degradation in printing quality and would prefer to continue printing with the old cartridge even if it results in a worse print. I find this kind of infuriating actually. Being able to continue using a cartridge as it gets low was always one the features I loved about laser printers. I wouldn't have bought this printer had I known and I don't recommend it (or Brother) to new buyers.

Re: Ask HN: Why is the printer industry so scammy?

#94
All industries are scummy if you dig in to them. Capitalism is unchecked and people have been trained not to say anything negative for fear of being ostracized.

Time for the tech community to declare a code of ethics and refuse to participate in corporate sociopathy.

Re: Ask HN: Why is the printer industry so scammy?

#95

My Brother black-and-white laser is about ten years old. Pretty low volume of use from me, but it's held up well and is one of the most satisfying technology purchases I've ever made. If it stopped working, I would buy a Brother printer tomorrow without even looking at other brands. The printer industry is horrible, but also HP is toxic at every level and across every product and service. Just avoid.

I also swear by my Brother black-and-white laser. Now that I work remotely and I can't grift off of printers at work, it's become invaluable for printing out online purchase returns, hiking maps, etc. I require surprisingly little color printing, as it turns out.

Re: Ask HN: Why is the printer industry so scammy?

#96
Haven't most companies that produce home electronics converged to device designs that guarantee steady revenue streams (as opposed to: sell once every 20 years devices)?

By doing things like: opting for subscription models, short device lifetime, cross financing the device through asking high prices for commodities like the cartrigdges.

I guess it's just more obvious with printers because you have this duality of the device itself _and_ the need for a steady supply of either toner or ink, which most companies abuse with nasty business models.

I have an almost 20 years old HP b/w home laser printer (guess one of the first with USB, no ethernet). It doesn't copy/scan, it can only print.

I don't use it much and it produces some minor artefacts but mostly works surprisingly well after so many years. The cheap toner costs like 10 USD or so and lasts several years with my usage.

No printer company would design such a device nowadays anymore. Since it has no network access it cannot be updated to stop working.

Many people want to print over network today and if I wanted to I could plug it into our router so I can print over WIFI.

Re: Ask HN: Why is the printer industry so scammy?

#97

Avoid ink jet and use laser jet instead. This solved most of the frustration for me. The upfront cost is slightly higher, the print quality is slightly decreased but the long term satisfaction is greatly enhanced. Ink jet in any form is dead in my mind.

Who makes a quality color laser?

Canon, HP and Brother all have them. I chose a Canon for it's ability to do 2-sided duplex printing and collating in a compact design for small office use (up to 5 people).

I recommend looking for "office" instead of "home". The manufacturers seem aware of the fact that business people have low tolerance for unreliable crap.

Re: Ask HN: Why is the printer industry so scammy?

#98

My Brother black-and-white laser is about ten years old. Pretty low volume of use from me, but it's held up well and is one of the most satisfying technology purchases I've ever made. If it stopped working, I would buy a Brother printer tomorrow without even looking at other brands. The printer industry is horrible, but also HP is toxic at every level and across every product and service. Just avoid.

Only printer I’ll buy. Does everything I need. Upkeep costs are negligible. Firmware updates don’t regress features.

Don’t have a lot of brand loyalty but nice to see them not shit on their customers.

Re: Ask HN: Why is the printer industry so scammy?

#99

My Brother black-and-white laser is about ten years old. Pretty low volume of use from me, but it's held up well and is one of the most satisfying technology purchases I've ever made. If it stopped working, I would buy a Brother printer tomorrow without even looking at other brands. The printer industry is horrible, but also HP is toxic at every level and across every product and service. Just avoid.

HP used to be such a mark of quality. It's a shame how much modern market logic convinced them becoming a rotted husk of a company without any value add was a wonderful corporate strategy.

Their early 90s laserjets are still going. My friend's school was throwing one out a few weeks ago. It was sitting dusty in a closet. I plugged it in and it worked right away. Probably 30 years old.

They stopped making things like that a long time ago. They've got the resources and the public capital to turn the ship around if they wanted to

Re: Ask HN: Why is the printer industry so scammy?

#100
A lot of useful insights that I will use the next time I need a printer. This comment is totally off topic- I have noticed the same thing about external cameras for my desktop computer. Never needed one until the pandemic forced Zoom et al on all of us. Any comments?
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