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Ask HN: What's up with these DoorDash dark patterns?

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Re: Ask HN: What's up with these DoorDash dark patterns?

#91

"Virtual kitchens" (ghost kitchens) are encouraged by doordash as a way to diversify and boost revenue and stuff: https://get.doordash.com/en-us/blog/virtual-restaurant-brand They seem to be used frequently as decoys to allow restaurants to drop bad reviews though.

"we can't delete bad reviews, but you could always make a virtual kitchen" is how I take that 'feature'.

Re: Ask HN: What's up with these DoorDash dark patterns?

#92

Earlier quoted context omitted.

I love to cook, but this view is incredibly condescending. People have busy lives, you don't know what some internet person's life is like. I know a lot of people that simply don't enjoy cooking.

Interesting choice of word. Condescending implies talking down , whereas I am in fact talking up . Poorer nations spend much more time per capita on cooking. India averages 13 hours per week. The average American male spends two and a half hours per week (20 mins per day) in "food preparation". We all have equally "busy" lives, yet our labour is distributed in different ways. The 'first world' problems I am poking fu…

If you're earning $100/hr as a software engineer/lawyer/whatever, it makes a lot more sense to buy a $30 doordash order than it does for a peasant in India. The comparison is so ludicrous I'm actually laughing.

Re: Ask HN: What's up with these DoorDash dark patterns?

#95
post #28

>Is it asking too much to have a service that's transparent, functions well and have the end product taste good? In my city (Vancouver), a restaurant owner actually setup a local only food delivery service during the pandemic with the idea that they keep costs as low as possible to run the service and restaurants didn't charge a markup which allowed for a flat service fee for every order and the restaurants pivoted e…

I second that experience - our local (high-endish) restaurant had both deliveries and take-out at the start of the pandemic, and completely wiped the floor with any crappy delivery services in our area. Then, once the pandemic finished, they stopped the deliveries and take out, and mediocre food delivery services took over again.

Both with this particular case and from a more general perspective, I keep encountering examples where businesses and people seem all too eager to revert to their olden, pre-pandemic ways without putting any thought into if such a reversal really makes sense: "The pandemic is over. Finally, we can return to the office."

In many ways, the pandemic worked as a catalyst for changes that were long overdue anyway. Yes, these changes were all the more beneficial in that specific situation. However, that doesn't mean those changes and the huge benefits they provided beyond the immediate response to an emergency become irrelevant once that emergency is over.

For example, while dining out, with fine dining in particular, is at least as much about the experience as it is about the food and having that experience on site in a nice restaurant absolutely is preferable to just having the food delivered to your door, this doesn't have to be an either-or proposition: Why not complement your usual offering with high-end delivery and take-out?

Since at least the Black Death, pandemics have also served as an accelerator for innovation and this one certainly is no different in that regard. The least we can do is to make use of that momentum and the opportunities it provided us with in addition to all the hardship.

A crisis is a terrible thing to waste, after all.

Re: Ask HN: What's up with these DoorDash dark patterns?

#96
post #62

Seriously, all of you lazy toads, learn to cook It's one of life's exquisite pleasures. You'll save a ton of money. Massively improve your health. It really impresses any potential partner - many a lifelong relationship started in the kitchen not the bedroom. Cookbooks are recipes are really fun. Surely my fellow hackers, don't we love to know how things work and be in control?

I refuse! I mean I know how to cook, I just refuse to cook now days. The actual cooking isn't _that_ bad, but all the stuff around it absolutely sucks and isn't worth it for me. You need to go shopping for food, you need to pick ingredients, manage "freshness" so that food doesn't go off and plan what meals you'll cook with the ingredients you bought. It would create situations where I had to choose between going out…

I hate all of that just as much as you. But I love cooking.

But here's the thing: I live in HK — so I just pay for a full time domestic helper who takes care of all of that (though the main reason is to have someone to take the best care of my dog). All in cost is I could easily spend more than that on restaurants (and I still do), but overall the value here is a no-brainer.

Re: Ask HN: What's up with these DoorDash dark patterns?

#97

The ghost kitchen thing seems like it should be illegal. It is a huge problem on Uber Eats as well.

I think Ghost Kitchens are perfect pairings for delivery service. For all parties. Now I admit, each should be individually presented location and actually the place making the food.

Re: Ask HN: What's up with these DoorDash dark patterns?

#98
post #5

One of the absolute worst dark patterns I’ve seen was on Foodpanda. When you’re just browsing, you see prices crossed out, with a cheaper price below it, which seems to indicate there’s some sort of promotion. You can continue browsing a specific restaurant, and order a “discounted” item, your total price will be the sum of the discounted items. That is, up until you actually want to check out, suddenly your total ju…

I have a (not really serious, but kind of) theory that metrics driven organizations stumble into various dark patterns through software bugs. In this case, that would look like: 1. You want to convert people to "pro" users so you try to show them all the money they can save by doing so. 2. Because of a bug in the code somewhere, you end up showing the discounted price in the cart until checkout. 3. Because some numbe…

I don't think this was a bug, but more a deliberate feature. From my understanding, they probably target customers who don't order that much, but are willing to pay a monthly fee for the "pro" features, which includes free delivery, and some discounts.

But I can't comprehend how this is worth it to Foodpanda, I'm an already paying customer, ordering 3-4 times a week, me not being a "pro" user should be making them money, since I pay full price, and pay delivery fees. What they've done now, is not converted me to "pro", and lost me as a customer.

Re: Ask HN: What's up with these DoorDash dark patterns?

#99

Same on the other platforms now. All these weird “restaurants” use the same photo style too, basically all indistinguishable.

I actually hate the photos or lack of there of on these sites. If I see a photo of product in banner of restaurant I expect it to representative of the food they make. But often it looks more like styled stock footage...

Re: Ask HN: What's up with these DoorDash dark patterns?

#100

Seriously, all of you lazy toads, learn to cook It's one of life's exquisite pleasures. You'll save a ton of money. Massively improve your health. It really impresses any potential partner - many a lifelong relationship started in the kitchen not the bedroom. Cookbooks are recipes are really fun. Surely my fellow hackers, don't we love to know how things work and be in control?

Fun fact, most people know can cook. They just don't want to cook every single meal. And for a variety of reasons, that no one should have to defend.

Especially from snobby "hackers" with who lack a sense of perspective and empathy to other people's situations.

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