Earlier quoted context omitted.
It's an impossible task. Without direct access to their brains and being able to alter those, you are at a lost cause. Middle Manager Syndrome would be great for machine learning to cure. I hope you come out with your nerves intact
Actually, what they said was: > to appear as if they understand and control their shops [emphasis added] Ideally, the manager would provide coordination and clerical support, and insulation from the rest of the bureaucracy (ie actually managing) without necessarily needing to understand or control the details. But if that's how they appear , upper management will classify them as overpaid secretaries, and gut their a…
An illusion that only works for half the audience is not very reliable. I see opportunity to [by email] assign reading materials to them and possibly offer to tutor them weekly. When you own the problem it is yours to solve.