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Ask HN: Shouldn't Google need to give a public statement about Railway incident?

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Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#81

Post by zarzavat »

ecshafer wrote: post #76
zarzavat wrote: post #52

GCP is basically just a toy. If you're hosting something important there you should probably not do that. It works as a Plan B, but by no means should Google be your Plan A. I don't know what happened in this case, there's a chance it wasn't Google's fault but it doesn't matter, Google already lost all benefit of the doubt long ago.

Shopify is all on GCP and works well.

Shopify has $11 billion dollars in revenue. I assume that buys them at least an email address of a human at Google.

Nobody doubts Google's engineering ability. It's their soft skills that are lacking. Google is culturally unable to understand the concept of customers.

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#82

Post by deathanatos »

fidotron wrote: post #44
tomComb wrote: post #35

I can't believe that readers of HN actually think that that is how it does or should work. Google/GCP can only make very general statements and in this case we want more than that. They need to tell Railway and Railway needs to tell us, or Railway can tell us that Google is refusing to tell them. Either way, we need to hear about this from Railway.

It's entirely plausible Google won't tell Railway without an NDA to prevent them disclosing exactly what set it all off. The bigger point though is Google really need to flag any business account as not subject to these suspensions until checked into by several humans. Back when I had a team that used a lot of App Engine they would even call us when we caused all their pagers to go off, and then conspire to keep the…

> It's entirely plausible Google won't tell Railway without an NDA to prevent them disclosing exactly what set it all off.

That case is called:

> or Railway can tell us that Google is refusing to tell them.

I'm not paying you (which let's face it, that's what an NDA is) just to find out why you messed up about as severely as one can imagine. In theory, there was a contract here: $ for cloud services, and the rug got pulled. One should get a very clear, and very apologetic explanation as to why, with no strings attached, or one should be voting with their wallet.

Now, whether Railway will do any of that, who knows.

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#84

Post by cross »

zarzavat wrote: post #81
ecshafer wrote: post #76

Earlier quoted context omitted.

Shopify is all on GCP and works well.

Shopify has $11 billion dollars in revenue. I assume that buys them at least an email address of a human at Google. Nobody doubts Google's engineering ability. It's their soft skills that are lacking. Google is culturally unable to understand the concept of customers.

Xoogler here. This hits hard; right on the kidney.

That is a huge problem at Google: "we're google; we know what you want and need better than you do." That and an unshakable confidence in their own infallibility.

When I was there, I remember saying, "we do some cool stuff, but always remember that hubris is the death of empires."

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#87

Post by geor9e »

holografix wrote: post #83

Stop calling Google Cloud, “Google”. Completely different group of people, culture and incentives. Google Cloud is another company under Alphabet.

They brand it Google, trade it under the ticker GOOG, and are run by the same CEO.

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#88

Post by r_lee »

ceejayoz wrote: post #53
r_lee wrote: post #42

Earlier quoted context omitted.

a huge account like theirs should not be subject to automated actions like that. an entire gcp project deleted along with its persistent disks. how does that make any sense? nobody thought to call them or anything

> a huge account like theirs should not be subject to automated actions like that. No matter how damaging the behavior? > an entire gcp project deleted along with its persistent disks. Railway doesn't say that - "persistent disks inaccessible", followed by "persistent disks restored to ready state". It was a suspension, not a wipe.

yes and yes, inaccessible where they had to be recovered..

there's like 0% chance there was domething super damaging going on where they couldn't get anybody on the phone yet within 10 mins or so were able to get the restoration process going with their account managers

I dont see what could be going on where an automated process would have to step in except for something like suddenly provisioning infinite amounts of resources, but quota limits should hit first so...

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#89

Post by solarkraft »

I’m surprised when I hear about anyone depending on GCP.

Why would you do that?

Seriously, what are some good reasons to choose GCP over vendors that have demonstrated to be much more reliable? Are they much cheaper than the alternatives? Do they have unbeatable features?

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#90

Post by dizhn »

tomComb wrote: post #35

I can't believe that readers of HN actually think that that is how it does or should work. Google/GCP can only make very general statements and in this case we want more than that. They need to tell Railway and Railway needs to tell us, or Railway can tell us that Google is refusing to tell them. Either way, we need to hear about this from Railway.

Google fucked up. They should convince people that it won't happen again.
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