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Ask HN: How to effectively get feedback from users?

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Re: Ask HN: How to effectively get feedback from users?

#81

Post by areichert »

Aldipower wrote: post #41
toast76 wrote: post #33

(Shameless plug) https://smidge.app We had this problem with our product (BugHerd) and built a solution for it. Our success rate was ~1% and we thought we could do better. We created a JS embed that you install in your web app. It allows you to segment your users and place a call with them from within your app (using webrtc). Unlike email/calendly/zoom square dance, Smidge has a 17-20% success rate to call. It's been…

Looks good! But it's unfortunately just another "non-self-hosted" solution. Which is of course not your problem. But if you really like to offer privacy to your users, like us, we need a self-hosted solution, so no calls goes to or over foreign servers. Even the loading of the app itself is a problem.

We're working on a self-hosted alternative to Intercom if you'd like to check us out :)

https://github.com/papercups-io/papercups

Re: Ask HN: How to effectively get feedback from users?

#86

Post by JNRowe »

hermitcrab wrote: post #79
JNRowe wrote: post #28

Earlier quoted context omitted.

I find it surprising that you only had one "stop spamming me" reply. I've cancelled two services that have sent similar mails, and I figured I wouldn't be /that/ unusual. My assumption being that if you're sending unsolicited mails so quickly, then I should be expecting a truckload to arrive by the end of a year. In one of those cases I felt vindicated as I received a bunch of huge exit interview type replies.

>My assumption being that if you're sending unsolicited mails so quickly, then I should be expecting a truckload to arrive by the end of a year. That would be an incorrect assumption (in my case, anyway).

My bad, that was an uncharitable way to phrase it. I didn't mean to imply that you are filling inboxes, but more that I believe it tilts the balance in that direction.

Re: Ask HN: How to effectively get feedback from users?

#87

Post by aliakhtar »

toast76 wrote: post #47
aliakhtar wrote: post #42

Earlier quoted context omitted.

I agree, this occurred to me too. I don't want to share my user data with a 3rd party service.

You can also use Smidge without sending us any PII, but obviously segmentation will be limited. Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.

Can you make it so I determine the user segment on my end and just send you the user id and segment id? I'd totally use this then.

Re: Ask HN: How to effectively get feedback from users?

#88

Post by mindhash »

Connecting with users goes a long way. The way to do that may not be just asking for feedback but engaging them in thoughts around your product or thing you need feedback one.

Write an email to talk share your research, how market is doing a certain thing, what's coming up ahead for you and them in terms of trend, etc. Engage in active discussions around the business that your customers operate in. Post that seek opinions.

John does a wonderful job of explaining importance of this here: https://www.indiehackers.com/post/the-power-and-importance-o...

Start a thread and see where it goes. Build an active conversation around things before seeking feedback. Good luck

Re: Ask HN: How to effectively get feedback from users?

#89

Post by aktionman »

grandvoye wrote: post #5

Some ideas that have worked well for me in b2b/SaaS: * If you're pre-product/market fit, just reach out to users via email, in-product messaging etc. You can incentivize them with Amazon gift cards as well. At this stage nobody actually needs your product so you'll have to do it by hook or by crook. * If you're post-product/market fit then people actually _need_ your business. Once you make it clear that you're going…

LiveSession (https://livesession.io/) is a cool alternative to HotJar and FullStory.

Re: Ask HN: How to effectively get feedback from users?

#90

Post by toast76 »

aliakhtar wrote: post #87
toast76 wrote: post #47

Earlier quoted context omitted.

You can also use Smidge without sending us any PII, but obviously segmentation will be limited. Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.

Can you make it so I determine the user segment on my end and just send you the user id and segment id? I'd totally use this then.

Yep absolutely. You bucket users on your end and just pass through the user Id and the segment name. Then mirror the segment as call groups on our end e.g. segment='high value'
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