71–80 of 151 posts
Fidelity: While I haven't needed to contact them much, each time I did, a human support provided good help.
Wells Fargo: Always provided good service. There have been a few incidents recently where they could have done better.
I have recently (within the last 18 months) started riding a motorcycle. Motorcycle gear is hard to find at retail, which I think is pretty common with niche activities at this point. Two Internet sites (in the US at least) dominate that sector, and turns out they're both owned by the same firm: CycleGear and RevZilla. The former DOES have retail stores, but the latter does not. The sites are now similar, but the fee…
Also, RevZilla's media group, Common Tread, is one of the last great motorcycle journalism and video/podcast production outfits left.
Two game controller companies. Garvis (1998) & Mad Catz (2004) My Gravis Xterminator's cable was coming out of the controller body. They shipped me a new one, and the box came with a return label. All free of charge. My Mad Catz PS2 controller's tumbsticks had some stick-drift. They wouldn't replace the whole unit (out of warranty?) but did send me replacement parts for free. The rep. said they'd sent almost any repl…
Surprisingly, GE. Apparently they’re the only big appliance company that maintains a service division in-house. It’s easy to book a repair, the engineer arrives on time, and they were able to successfully repair my 20-year old fridge that would have entailed a complete kitchen remodel to replace.
I once reported a bug in their online keyboard configurator. About an hour later I got an email from one of their developers asking me to send him a link to my config. Another hour went by and I got an email saying that he had found the bug and pushed a fix.
Later, when I had a power module failure, I emailed support for help. They asked for my address and shipped me a new keyboard. All I had to do was ship the broken one back once I was happy with the new one. Super super solid support. I’ve had the CEO email me personally too. I love small companies like ZSA.
Up until recently, Braintree. In-depth explanations about any technical issues (some--of my own making) I ran into or questions I had. The most recent interaction with Braintree support was very weird though. I honestly started to suspect I'm talking to an LLM.
It was quite annoying and I had to email the company a second time because the LLM response checked some "did we respond" box on their system.
It had trouble booting properly when the user homedir was on the RAID. I called Apple, was quickly transferred to someone else. That person listened and then said “please hold”. About 15 minutes later he came back and said “OK I’ve duplicated the bug, here’s the ticket number, we’ll get you a fix ASAP”.
AppleCare is pretty nice but can only handle straightforward things.
Surprisingly Amazon gave me the best customer support on every instances. Most issues are just no questions asked refunds. It almost felt like they were expecting things to mess up. Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank). Worst support so far from insulting to mildly inconvenient in…