Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Ask HN: What's up with these DoorDash dark patterns?

news.ycombinator.com

Post reply on HN
Print view View original

71–80 of 153 posts

Re: Ask HN: What's up with these DoorDash dark patterns?

#71

Post by arkitaip »

function_seven wrote: post #39
arcturus17 wrote: post #31

Earlier quoted context omitted.

Where I live (Spain), delivery restaurants have also become a total clusterfuck. There are thousands of options which are barely undistinguishable from one another - like those cheap Chinese brands that flood many product categories on Amazon. You'll occasionally find a name that stands out, like the ones you've posted, along the lines of "Thunderfuck Porn Burgers". But they don't entice me to order, since whatever t…

I wonder how long it'll be until I can order a burger from LAKPARCX Hamburgers with【1/4 pounds paty】, 【Nutritient cheese for whole family】, 【Come with choice of side】, 【Savor tasty meal】?

Needs 3x more location keyword stuffing...

Re: Ask HN: What's up with these DoorDash dark patterns?

#72

Post by b3lvedere »

nonrandomstring wrote: post #34

Seriously, all of you lazy toads, learn to cook It's one of life's exquisite pleasures. You'll save a ton of money. Massively improve your health. It really impresses any potential partner - many a lifelong relationship started in the kitchen not the bedroom. Cookbooks are recipes are really fun. Surely my fellow hackers, don't we love to know how things work and be in control?

Oh i can cook. It just takes so much (free) time. Last week i made my own hamburgers. :)

Re: Ask HN: What's up with these DoorDash dark patterns?

#73

Post by [deleted] »

nonrandomstring wrote: post #60
mikkelam wrote: post #55

Earlier quoted context omitted.

I love to cook, but this view is incredibly condescending. People have busy lives, you don't know what some internet person's life is like. I know a lot of people that simply don't enjoy cooking.

Interesting choice of word. Condescending implies talking down , whereas I am in fact talking up . Poorer nations spend much more time per capita on cooking. India averages 13 hours per week. The average American male spends two and a half hours per week (20 mins per day) in "food preparation". We all have equally "busy" lives, yet our labour is distributed in different ways. The 'first world' problems I am poking fu…

[deleted]

Re: Ask HN: What's up with these DoorDash dark patterns?

#74

Post by arcturus17 »

function_seven wrote: post #39
arcturus17 wrote: post #31

Earlier quoted context omitted.

Where I live (Spain), delivery restaurants have also become a total clusterfuck. There are thousands of options which are barely undistinguishable from one another - like those cheap Chinese brands that flood many product categories on Amazon. You'll occasionally find a name that stands out, like the ones you've posted, along the lines of "Thunderfuck Porn Burgers". But they don't entice me to order, since whatever t…

I wonder how long it'll be until I can order a burger from LAKPARCX Hamburgers with【1/4 pounds paty】, 【Nutritient cheese for whole family】, 【Come with choice of side】, 【Savor tasty meal】?

They’re driven by search too, so my guess is, not long!

Re: Ask HN: What's up with these DoorDash dark patterns?

#75

Post by JumpCrisscross »

noja wrote: post #54

Say what you like about DoorDash, but who wants to go back to the days before it? Nowadays I can order straight from the app, simply pay for my pizza, the service fee, tax, delivery charge, and tip. Wait a little while and it comes straight to my door. Sure, now it costs a little more, but that money is going straight to the guys that deliver my food. That's great for everyone.

> who wants to go back to the days before it?

Me. Specifically, before they bought Caviar [1].

No fake restaurants. Dedicated delivery staff who were on time and friendly. Differentiated offerings from Seamless.

[1] https://help.doordash.com/dashers/s/article/Caviar-x-DoorDas...

Re: Ask HN: What's up with these DoorDash dark patterns?

#76

Post by thinkharderdev »

woutr_be wrote: post #5

One of the absolute worst dark patterns I’ve seen was on Foodpanda. When you’re just browsing, you see prices crossed out, with a cheaper price below it, which seems to indicate there’s some sort of promotion. You can continue browsing a specific restaurant, and order a “discounted” item, your total price will be the sum of the discounted items. That is, up until you actually want to check out, suddenly your total ju…

I have a (not really serious, but kind of) theory that metrics driven organizations stumble into various dark patterns through software bugs. In this case, that would look like:

1. You want to convert people to "pro" users so you try to show them all the money they can save by doing so.

2. Because of a bug in the code somewhere, you end up showing the discounted price in the cart until checkout.

3. Because some number of people don't pay attention and don't realize the switcheroo happens at the end this bug actually increases conversion.

4. Someone eventually notices the bug (after customers like you complain about it!).

5. When they fix it the metrics are adversely impacted.

6. The bug is now a "feature".

This is of course all very shortsighted since you are essentially burning customer trust for a short-term gain in conversion so it's bad for the medium/long term business. But the team has to hit its KPIs, which are tracked on a daily/weekly basis!

Re: Ask HN: What's up with these DoorDash dark patterns?

#77

Post by [deleted] »

woutr_be wrote: post #5

One of the absolute worst dark patterns I’ve seen was on Foodpanda. When you’re just browsing, you see prices crossed out, with a cheaper price below it, which seems to indicate there’s some sort of promotion. You can continue browsing a specific restaurant, and order a “discounted” item, your total price will be the sum of the discounted items. That is, up until you actually want to check out, suddenly your total ju…

[deleted]

Re: Ask HN: What's up with these DoorDash dark patterns?

#78

Post by zbjornson »

"Virtual kitchens" (ghost kitchens) are encouraged by doordash as a way to diversify and boost revenue and stuff:

https://get.doordash.com/en-us/blog/virtual-restaurant-brand

They seem to be used frequently as decoys to allow restaurants to drop bad reviews though.

Re: Ask HN: What's up with these DoorDash dark patterns?

#79

Post by alkonaut »

There are a few of these delivery firms now, has at least one realized the best niche to use should be “trustworthy”?

E.g require any restaurant to have a brick and mortar restaurant with actual customers in it, or it’s banned. And requiring each such restaurant to have only one listed name in the app - which must be the same as the name on the sign of the physical restaurant. And clearly highlighting the age of the physical restaurant (under the current name) in the listings.

Basically: I want to use services that aren’t trying to grow quickly by inflating anything. I don’t want VC funded startups operating at a loss for growth for anything. I want to pay the true price of the service and only use services that aren’t “disrupting” by using legal loopholes or pricing to a loss to drive established actors out of markets.

Post reply on HN