1-800-CONTACTS.
Their phone number (I.e. their company name) goes straight to customer service. Like, you call it, it rings, customer service picks up. I thought it was a scam at first.
If that's not fast enough for you, you can text them too.
Returns are super generous. You can swap out entire boxes no problem. They'll also re-send contacts if you're traveling and they don't get to you in time.
I absolutely love this company. It's like they lost the memo to enshittify themselves by offshoring their second-tier CS and replacing their first-line CS with a chat bot.
Runner-Ups:
- Apple: So many ways to reach them and they try their best to make it right. It's a little harder to reach them now than before, most of their support is offshored (used to be state-side), and they are more by the book
- T-Mobile: TMo Experts were awesome. You could reach one at any time, stateside, and they could do just about anything to get you back up and running. Sadly almost all of them are offshored now thanks to aggressive cost-cutting post COVID.
- Marriott's Ambassador Concierge: You used to get a direct line to a concierge that was _your_ concierge. (Well, you and 30 others, but stil.) They used to help you with anything and everything. Extremely useful if you're in a bind and need help now; a very likely situation given that you have to stay 100 nights/year to reach this tier. COVID tore that up. They're now just a faster way to reach CS.
And in honorarium:
Simple Bank. When they started, they were AMAZING. You could call or chat with a real person in the US whenever you hit a snag. They were super responsive and very helpful. Their app and website were also like nothing the big banks offered (though, ironically, I miss m.chase.com, as that was stupid simple and INSANELY FAST). Unfortunately, they could never get past data issues, which caused lots of duplicate/incorrect transactions and limitations that were basically warmups for the stodgier mainframes they were attempting to replace (like super low eCheck limits routed through ACH regardless of whether the recipient supported faster transfer methods). This caused their customer service to become CRAZY slow. What was once a two minute wait became 35, and chat messages would get responses days later instead of minutes. They merged into BBVA and then disappeared.