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Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

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Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#61

A big problem on Netflix is that they don't use the original poster or description for movies, instead coming up with their own. I find that these generally don't do movies justice.

Similarly, I'm not sure if I like that they play a short scene of a movie when you hover vs. showing the original trailer. Sometimes I like to watch familiar favorites but they just show me one short scene and it doesn't really draw me in as I had hoped.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#62
post #44

I think Netflix needs an "I really don't like this or programmes like it" option. ...come to think of it so does YouTube. I'd love to be able to search for a particular genre and exclude everything that comes up.

Hitting "not interested" seems to work for me.

Not for me sadly. Like a bad case of the pox no matter how many times I click a "thumb down" or "not interested" (including the explicit "I. DON'T. LIKE. THIS." option in "Tell Us Why") certain things[1] will be back in my recommendations again in a couple of days.

1. It doesn't matter who likes what. Everyone's had enough of something.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#63
When I was growing up every kid watched more or less the same cartoons and played the same games. Life was simpler.

Now as an adult there's too much out there and too little time.

I suspect that this is a big part of why people feel there's nothing good to watch.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#64

As someone that has worked within one of these orgs, it's because the recommendation system has been captured by contract negotiations and forced merchandising. You are not seeing things they think you would like. You are seeing the things they want you to watch.

I find this very interesting that the orgs allow this to go as far as making my experience so miserable that I consider leaving the platforms. I guess it’sa slippery slope and provably also metrics that are chosen to hide my increasing disinterest …

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#65
Mass media platforms are very shallow when it come to "managing personal information". Netflix is a disaster in that regard. and yes this kind of UI works for the majority: To be honest, the average person, normally content with switching on a TV, couldn’t care less.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#66

Maybe recommendations are harder than we think because our tastes are too arbitrary and unpredictable. Maybe overlapping with someone else's tastes actually predicts nothing about whether there are any more places we will overlap, so it's not the simple data processing problem that we wish it to be. I've tried all sorts of "people who liked X also enjoyed Y" book and movie lists and it never seems any better than a g…

I have seen it getting worse and worse over the last years and also I have watched so much on these platforms that I‘d think the signal should stand out no matter the underlying reason for it.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#67

If you spent 20 mins looking, it's not their recommendation system that's failing. It's that you don't like their content (or how their content is portrayed). The recommendation system is the thing that shows you stuff without you needing to browse for 20 mins.

Also paradox of choice / overchoice phenomena, where the more options you have, the less you feel satisfied with any of them.

I don’t think its applicable here. I personally have many platforms and options where I can find most movies that I want to watch. With this many options I have no trouble finding movie I’ll almost definitely enjoy watching.

This process for finding right movie takes effort and many aspects, while the streaming service only has my watching/browsing history and rating system which I don’t bother participating in.

I think it might get better if they become more intrusive, though.

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#68

When I was growing up every kid watched more or less the same cartoons and played the same games. Life was simpler. Now as an adult there's too much out there and too little time. I suspect that this is a big part of why people feel there's nothing good to watch.

But if there was too much, shouldn‘t I have too many good option rather than too few?

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#69

As others have mentioned, part of the goal is to induce you towards the service's self-made programming. They're rolling the dice that you will get hooked on something if they show you enough options, and your time spent searching for content (as long as it doesn't lead to an unsubscribe) is cheaper for them than time spent consuming content. FWIW, Spotify has similar issues in that they can't seem to figure out that…

Time searching is cheaper then time watching is an interesting thought … I do hope this is not a metric where my searching time is seen as positive … because that would be a very short sighted metric

Re: Ask HN: How can Netflix and Amazon Prime be this bad at recommending content?

#70

A big problem on Netflix is that they don't use the original poster or description for movies, instead coming up with their own. I find that these generally don't do movies justice.

Similarly, I'm not sure if I like that they play a short scene of a movie when you hover vs. showing the original trailer. Sometimes I like to watch familiar favorites but they just show me one short scene and it doesn't really draw me in as I had hoped.

You can turn that off, but you have to go to Netflix settings on a web browser and turn it off for each profile. Because reasons.
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