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I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fine but I wish the display was larger.” I think questioning like this makes user comfortable criticising you.
I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fine but I wish the display was larger.” I think questioning like this makes user comfortable criticising you.
That's a brilliant tactic! May I ask where/how you learned it?
Unfortunately it also means I can seldom enjoy anything and other people find me annoying. :/
I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fine but I wish the display was larger.” I think questioning like this makes user comfortable criticising you.
I've been doing this for a while now. Good thing is, my audience is developers, so the feedback is detailed whenever I point something out to start a conversation. The next step is to just differentiate between actual feedback and opinions that are intertwined in so much of the information the user could pass to you haha.