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Ask HN: What does performance management look like at your company?

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Re: Ask HN: What does performance management look like at your company?

#61
post #37

Earlier quoted context omitted.

If you’re ever in a SAFe team, one of the tenants is that annual reviews are useless. It pushes for doing constructive reviews every PI (approximately quarterly).

I've never been on a SAFe team so maybe this is addressed in that methodology, but I think annual reviews are more a tool to pass your performance up to higher levels in a structured manner as opposed to letting you or your boss know how you're doing. Like the GP said, the manager and their direct typically know exactly how they're doing, or at least more or less where they fall on the spectrum of the team. Ideally s…

Yes, exactly this. What I tell my directs when they write their reviews is two things. The lesser one is that I'm a human and I don't remember all the awesome stuff that everyone does through a whole year. So now is the chance to remind me of it.

Secondly, and more relevantly and importantly, I'm about to walk into a shooting match to defend my employees' performances against a larger pool. And what I need in that battle are bullets. The more bullets I have, the more successful I will be. So load up my gun with every single bullet you can think of!

Re: Ask HN: What does performance management look like at your company?

#62
post #24

It's all honestly completely useless. I've never had a useful performance review at any company ever. It's either I'm doing bad, and know it, and that is either my fault or due to reasons outside of my control. Or I'm doing well, and know it. Honestly, sometimes at places things were so bad that I felt I was doing terrible, but I was actually keeping the team going by pushing past a lot of tricky issues. Really I thi…

I have short 15min weeklies with my team members and then other frequent check-in points. By doing this the official review process becomes redundant i.e. no surprises in expectation mismatches - from my side and team this is a good thing but we waste time doing the official stuff.

Re: Ask HN: What does performance management look like at your company?

#63
I’m a big fan of Dr. Deming’s suggestions in this realm (for those not familiar he was involved with helping the auto industry in Japan post WWII among other things). Basically we focus too much on the who and not the what. The manager creates the system to which the worker is involved in, then you judge the employee on your system. So performance reviews are just ways to blame. Instead power needs to be placed in the hands of the employee. They are closest to the problem and the manager is supposed to empower them and basically remove impediments. I’d have to go back to the books but I recall him saying a three tier system but really aimed at seeing what employees need help and those excelling that need to help distribute their expertise to help the processes and continual improvement.

Re: Ask HN: What does performance management look like at your company?

#64
(Disclaimer: I work at Amazon, but don't speak on behalf of the company. Just sharing some bits about my experience, this is just my experience and doesn't reflect official Policy.)

Prior to working at Amazon, I had mostly worked for start-ups. The thing I found at startup is that people are trying to figure out processes, and it's kind of hard. Most people putting in a process (whether that's HR or the founding team) are trying to do their best, but start-ups aren't at a large enough scale where they really need to have scalable processes, and for individual contributors all the distinctions are pretty informal anyway, so there's usually no individual contributor promotion path.

At Amazon, I was fortunate to work under someone who had been my boss previously, and we had a good working relationship. He was not afraid to give me blunt, useful feedback about either my work or how my work was perceived.

At some of the start-ups I worked with, part of the year-end evaluation involved filling out a form with a lot of evaluation criteria - the employee would fill out a self-eval form, and the manager would fill out a form, and then they would compare during the evaluation meeting. There's no such equivalent at Amazon.

One thing that overall I like about Amazon's performance management in terms of promotions is how it's centered around a document that you and your manager write together. There are some tedious aspects to the process, but if nothing else when you go up for promotion you know what your manager is officially telling other people are your strengths and weaknesses. The flip side of the process is that decisions about your promotion are being made based sometimes on the quality of your promo doc. I'm not sure about all the company, but at least in the team I was on some of the senior folks set aside time for reviewing promo docs that they were working on with other members of the team to iron out any "doc writing" issues.

We don't really have an official OKR system, but as a more senior engineer my personal goal has generally been to enable whatever my team's goal is for the quarter or year (launch this product; get this architecture document done; research how to solve this problem).

Besides the official process, I've also found it useful to ask trusted peers how I'm doing, whether I'm giving them everything they need and expect of me. It's also pretty common to have one or more mentors outside of your team to give you more informal feedback.

Re: Ask HN: What does performance management look like at your company?

#65
It was pretty standard (at least on paper) in my last company (a top 10 bank in terms of total assets).

1. Agree OKRs with managers in the beginning of the year (to be completed by March). Everyone at same level/hierarchy will have same baseline.

2. Performance evaluation in October. Employees discuss their achievements with managers.

3. Results disclosed in February.

This waterfall-ish process never really worked:

1. Over the year priorities change, teams evolve, and products take new directions. So, everyone used to put vague OKRs.

2. Evaluation process is a black box. Performance metrics (if there really were any) were never disclosed, and were calibrated at multiple levels.

3. You get to know only your evaluation. No data to compare to whatsoever.

I've seen this doing damage only. People with good visibility, and network used to get better ratings despite average work. Silent hard-workers will get average ratings, and will leave.

Re: Ask HN: What does performance management look like at your company?

#66
post #40

Earlier quoted context omitted.

If I'm ever again in a SAFe team, something has gone terribly wrong. I won't join a company that uses this practice unless I'm very desperate. If a company I'm at adopts it after I've joined I will immediately begin looking elsewhere.

Why? reading Wikipedia this seems to be what used to be called RAD - done right its Fucking awesome. One thing is you need 100% collocated experienced people who know what they are doing - no third party agencies who spend 15 mins discussing pixel separation in photoshop mock-ups. It also not something you'd carelessly throw a junior or an intern into

SAFe as I’ve seen and experienced it is a cumbersome, process-heavy system. Like most other project management systems currently in use in this industry it’s probably okay if 95% or more of the features are well-known and specified clearly. For any non-trivial software development work it’s a burden. For development touching other disciplines (e.g. statistics/ML, new product development) it’s more like an obstacle.

Re: Ask HN: What does performance management look like at your company?

#67
post #37

Earlier quoted context omitted.

I've never been on a SAFe team so maybe this is addressed in that methodology, but I think annual reviews are more a tool to pass your performance up to higher levels in a structured manner as opposed to letting you or your boss know how you're doing. Like the GP said, the manager and their direct typically know exactly how they're doing, or at least more or less where they fall on the spectrum of the team. Ideally s…

Yes, exactly this. What I tell my directs when they write their reviews is two things. The lesser one is that I'm a human and I don't remember all the awesome stuff that everyone does through a whole year. So now is the chance to remind me of it. Secondly, and more relevantly and importantly, I'm about to walk into a shooting match to defend my employees' performances against a larger pool. And what I need in that ba…

Do you make an effort throughout the year to write down all the awesome stuff your directs have done?

Re: Ask HN: What does performance management look like at your company?

#68
I manage 30 people, but I review only 10 of them and the rest are reviewed by my team-leads.

We use KPIs and 360 feedback. These are not perfect measures, and I acknowledge that often, but are good enough for some purposes.

Performance reviews are easy for all sides if there is nothing new in them. If you either side is surprised during a performance review they are not talk to each other nearly enough during the reviewed period.

If I had the opportunity to evaluate I would experiment with more frequent feedback - like monthly sessions, small forms focusing on a very few key items.

Re: Ask HN: What does performance management look like at your company?

#69

Earlier quoted context omitted.

Client interaction with proposals. Client interaction with website. Client follow-through on 'promises' --> sales methodology we employ.

Very interesting. That is predicated on sales people updating some "status" right ? You could have a very deep sales methodology. Just curious if that's how you do it

Partially on status update and partially on indicators of interest (behavior) that we track. Yes, for a company our size we're ridiculously sophisticated.

Re: Ask HN: What does performance management look like at your company?

#70
post #49

Slightly off center from your question, but: 1. Every Wednesday I Google Meet with my salespeople. We review the prior week's priority prospects, this week's, and then I ask them about clients not on the list that our BI system has identified as promising. An integration of internal systems, Slack & Zapier alerts me each day to anomalies (good and bad) with clients, inventory and systems. MixMax (shout out to Brad!)…

Hi this is really interesting. Can you go into any detail on how you achieve 6 please? LinkedIn Scrapers and such?

We ingest data from various sources, some scraped and some from available feeds. Over time, some of that data we observe to be predictive. It informs cash flow decisions for next two weeks, and it isn't perfect. But, its reliable enough that it determines officer salaries and some investment decisions.
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