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Ask HN: Gmail account security

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Re: Ask HN: Gmail account security

#581

Post by yuliyp »

prirun wrote: post #197
zenexer wrote: post #77

Earlier quoted context omitted.

I have 2FA and a recovery email on my Gmail account, yet I have run into this issue. If Google thinks something is suspicious, it will decline your 2FA codes and recovery attempts—it will just tell you that you entered the wrong code. Only after you finally get back in do you find an email in your inbox explaining that the correct code was entered, but Google blocked it because it was suspicious. This happens to me f…

I think we need to quit calling it AI, and instead call it AS: Actual Stupidity

This is an incredibly harsh and naive take. Authenticating logins at scale is an incredibly hard problem. There are tons of phishing campaigns and attackers seeking to get access to Google accounts all the time.

That they sometimes get it wrong sucks, but calling their attempts to do so "actual stupidity" is pretty rude.

Re: Ask HN: Gmail account security

#582

Post by technofiend »

martyvis wrote: post #486
steelframe wrote: post #445

Once upon a time I worked at Google. I returned to Austin to visit old friends and took the opportunity to visit the Google office there. The Googlers sitting around me were primarily corporate sales. They weren't getting any corporate sales calls at all as far as I could tell, but there was one extremely irate user who was locked out of their GMail account and was repeatedly calling them because they were the only h…

I've subscribed to Google One for a few years. (When I say "pay", I'm using credit from answering surveys from Google a few times a week). It's only a couple of dollars a month, it gives you more online cloud storage, but it also gives you a chat and call service to Google. I have used it a couple of times - once to help me push LG to release updates on a phone (they kept saying it was Google's responsibility), anoth…

I'm trying to use Google One now to fix an issue and it's been a struggle. Hopefully they'll eventually work it out but frankly without G1 I would probably just throw my Nest cameras out and dispute all future nest charges. Google really need to work on customer service if they're going to offer services that need it.

Re: Ask HN: Gmail account security

#583

Post by onion2k »

cbsmith wrote: post #535
paulryanrogers wrote: post #488

Earlier quoted context omitted.

The beauty of AI is that it's likely no human can say precisely why two similar users might get a different classification.

...and the beauty of the Internet is that there's really no way to be sure people are being genuine...

Which is why it's better to believe people until you have a clear reason not to, in case they are genuine.

https://en.m.wikipedia.org/wiki/Principle_of_charity

Re: Ask HN: Gmail account security

#585

Post by hericium »

steelframe wrote: post #445

Once upon a time I worked at Google. I returned to Austin to visit old friends and took the opportunity to visit the Google office there. The Googlers sitting around me were primarily corporate sales. They weren't getting any corporate sales calls at all as far as I could tell, but there was one extremely irate user who was locked out of their GMail account and was repeatedly calling them because they were the only h…

> Google office there. The Googlers sitting around

Seriously? You stated that you left the cult.

Re: Ask HN: Gmail account security

#586

Post by zxcvbn4038 »

steelframe wrote: post #445

Once upon a time I worked at Google. I returned to Austin to visit old friends and took the opportunity to visit the Google office there. The Googlers sitting around me were primarily corporate sales. They weren't getting any corporate sales calls at all as far as I could tell, but there was one extremely irate user who was locked out of their GMail account and was repeatedly calling them because they were the only h…

Even when you have paid Google products that come with support, it is really awful. They once asked me to submit a business case justifying how answering my support question benefited Google. Just a simple clarification of something in their documentation. I was already under pressure to migrate to Office360, I stopped fighting after that.

My employer is a huge AWS user and Google is constantly chasing us with a treasure chest of free credit to migrate over, their prices are significantly cheaper, but everyone agrees it’s worth the premium to stay with AWS simply because they answer the phone.

(If you have never used AWS’s enterprise support, those guys are worth every penny.)

Re: Ask HN: Gmail account security

#587

Post by [deleted] »

sercand wrote: post #579

Google added one of my employee's LinkedIn account address as our LinkedIn URL to our company Google business profile. We have contacted google support about this to change URL to our own but we got response like following: I understand that you are referring to an incorrect LinkedIn profile which is visible under your business profile in Google. Please be informed that information from social profiles are collected…

[deleted]

Re: Ask HN: Gmail account security

#588

Post by xg15 »

judge2020 wrote: post #476
leoh wrote: post #470

Earlier quoted context omitted.

You are actually pointing out a tremendous opportunity that Google has internally and externally. I work at Google and recently tried to file a bug about the calculator embedded in search. It was dastardly difficult to find how to file the ticket. It took me maybe an hour. A better system for filing tickets internally and for filing and triaging tickets from external users would be a tremendous asset for Google.

https://issuetracker.google.com/ is supposed to be it, but if it were completely open and easy to use i'm sure they'd need a dedicated moderation team just for filtering the issues. The knowledge and dedication barrier is a frustrating but mostly effective way to weed out those with non-issues or issues that really don't affect them much (however humane you believe that is).

I mean yeah, then they should put up a dedicated moderation team to do so. It's not like they have not enough money to do so.

Re: Ask HN: Gmail account security

#589

Post by aesyondu »

It would be interesting if this becomes a monthly hackernews post like the monthly hiring, where people with problems with their Google or Facebook or "insert Tech Giant here" account with intentionally no human customer support, would post their account problems and whatnot.

It would never happen of course, but it would be interesting.

Re: Ask HN: Gmail account security

#590

Post by greatgib »

russelg wrote: post #554
greatgib wrote: post #522

What piss me off the most with Gmail and google things like meet, is that if you are on Android, there is no way to login in a single app: Gmail, meet or even a third party email app without associating your Google account to the whole phone. This is really annoying. Sometimes I have to join corporate meeting from my personal email account on my personal phone, because if I would like to login with my pro one, all my…

You can generate an app password then use gmail through IMAP using that password. (google it ;)

Nope, this is the theory but in Android you will not be allowed to use anything else because even with IMAP you will need to go through oauth some times.

Also, Google is regularly messing with the IMAP support. Like blocking their own server IPs as suspicious...

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