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Ask HN: Is Stripe the new PayPal, cancelling user accounts without explanation?

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51–53 of 53 posts

Re: Ask HN: Is Stripe the new PayPal, cancelling user accounts without explanation?

#51
The amount of justification for these kinds of disgusting practices by Stripe (and other similar companies) on this thread (and other threads in the same vein I've read before) is ridiculous.

People who depend on these payments for their livelihood make a good faith attempt to use Stripe for processing them only to be treated like scum with no explanation of why and they're the ones who should be justifying themselves or looking for what went wrong?

Novel idea: the company that provides you with something for a comfortable fee actually fucking explains to you why it suddenly doesn't want your business, and gives you means for arbitration and fair hearing. It's the least they could do while screwing you over.

Opaque, algorithmic, bureaucratic account closures and penalizations are an absolute nightmare of the modern world that should under no circumstances be allowed to proliferate further. They take the old kafkaesque notions of bureaucratic opacity to an automated extreme that nobody should defend or tolerate.

Google, Stripe, Payshit and so many others regularly practice this, and here we see some people who themselves could one day be victims of the same actually bothering to find excuses for it.

Re: Ask HN: Is Stripe the new PayPal, cancelling user accounts without explanation?

#52
I'm a founder who run into this issue as well in the past. Stripe kicked me off for no reason and with no warning, and my startup almost died.

I started OpenPay to help make it easier to move from Stripe to another payment processor if they kick you off. Feel free to email me at ankit@getopenpay.com and I'll get you set up for free.

Re: Ask HN: Is Stripe the new PayPal, cancelling user accounts without explanation?

#53
Stripe held 150k of my sales for more than 1 year without a valid reason until they finally paid. I sent them dozens of emails just to receive the same canned answers. There are many stories of small businesses that went into bankruptcy because Stripe decided to refund all transactions after the merchandise was already delivered to customers. A shit show.

Stripe is a shitty company with zero respect for customers. Stay away.

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