Coolblue has been amazing for my electronics needs and it's customer support.
Same!
Ask HN: What companies have blown you away with their customer support?
51–60 of 151 posts
Re: Ask HN: What companies have blown you away with their customer support?
#52First Republic. I would never have sought out something like that, but they wrote my mortgage so I had to use their checking account. But it was pretty cool to have a guy who I could email directly, instead of a 1-800 number phone tree.
Re: Ask HN: What companies have blown you away with their customer support?
#53Lego.
They have a service to order, for free - not even delivery fee, parts that you lost or broke.
A year or so ago my 6 year old son sent them a handwritten letter alongside a drawing of a castle. He was asking them to please bring back the castle theme, and if they didn't have any idea they could use his drawing for inspiration.
A few weeks later he received a response. The rep congratulated him for his drawing and told him that they used it for the set that they were just releasing - The Lion Knight Castle. The timing was excellent, but the rep was also very clever in their reply, making it very personal. You could tell someone took the time to sit down and figure out how to craft a response adequate to the original sender.
Re: Ask HN: What companies have blown you away with their customer support?
#54Allstate/SquareTrade has been awesome. I bought a nightmare of a dishwasher that's needed repairs three times now. Each time I call, I'm on hold for under a minute, they do some brief trouble shooting, and then they overnight parts and a technician is there in 2-3 days.
Re: Ask HN: What companies have blown you away with their customer support?
#55Charles Schwab. Not only do their (at least checking) products have great benefits (like no ATM fees and free international transactions), but every time I've called they've been extremely helpful. I once had my debit card canceled due to fraud while traveling internationally, and they shipped a replacement via both UPS and Fedex to ensure a replacement got to me as quickly as possible. I have no doubt they've lost m…
Came here to say Schwab as well. Caught me very pleasantly by surprise. It's easy to get a human on the phone, they are always very knowledgeable and get me answers fast. I've dealt with them on everything from bounced checks to wire transfers to self directed 401k questions, not one sub par experience.
Re: Ask HN: What companies have blown you away with their customer support?
#56Baratza coffee grinders. They have a well-deserved reputation in the coffee community for excellent customer service. They sell replacement parts at very reasonable costs. I’ve sent them pictures of my disassembled grinder and they diagnosed and sent out parts immediately.
Also Fellow
Re: Ask HN: What companies have blown you away with their customer support?
#57Baratza coffee grinders. They have a well-deserved reputation in the coffee community for excellent customer service. They sell replacement parts at very reasonable costs. I’ve sent them pictures of my disassembled grinder and they diagnosed and sent out parts immediately.
I had a similar experience when a power surge killed my grinder’s motor. Great company.
Re: Ask HN: What companies have blown you away with their customer support?
#58Two game controller companies. Garvis (1998) & Mad Catz (2004)
My Gravis Xterminator's cable was coming out of the controller body. They shipped me a new one, and the box came with a return label. All free of charge.
My Mad Catz PS2 controller's tumbsticks had some stick-drift. They wouldn't replace the whole unit (out of warranty?) but did send me replacement parts for free. The rep. said they'd sent almost any replacement part for free.
Re: Ask HN: What companies have blown you away with their customer support?
#59rsync.net has been amazing. just real people, normal email, super nice. Technologically capable.
NS.nl (dutch trains) has been wonderful, too - their support chat went straight to a human who apologized for the wait saying it was a peak time. They handled my question (which wasnt even an issue, just a question) immediately and were very kind and made sure I understood. They ended the chat by telling me to please come back if I have followup questions, and wishing me a nice weekend. It was awesome.
Re: Ask HN: What companies have blown you away with their customer support?
#60System76. I bought a laptop that had some serious issues with internals. They helped me troubleshoot it via email by tearing it down and putting it back together. I was so impressed that I bought a mini PC from them too.