Live data from Hacker News

Ask HN: SaaS pricing pages with high prices and not “contact sales”

news.ycombinator.com

51–60 of 63 posts

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#51

I run https://serverthiefbait.com/ and the highest plan is $900 (not recurring). However, nearly everyone who buys that plan seems to mail me with special requests, which I usually do for free but probably should switch to a 'contact sales' model and decide the price based on the customers needs. It's usually things like "can you help us with automation to roll this out to every one of our users home directories", or…

Putting crypto as bait. Damn that is a good idea.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#52
post #38
post #35

Earlier quoted context omitted.

> A higher likelihood of sales isn’t something a buyer is looking for, though. It's what the sellers are looking for though. And the sellers generally are the ones making these sites. If you want to put up a website describing what you want to buy, and put a very explicit chart about what you're willing to pay, you're more than free to do so.

Shouldn’t the sellers should be looking for what the buyers want?

Depends on the market.

In a market with a lot of sellers with essentially the same product (like a commodity market)? Sure. Prices tend to be pretty transparent in markets like that, because that's what buyers want.

In a market with a small number of sellers, with product distinction (different features, regulatory compliance, etc)? Depends on what we're talking about. Probably not on a thing like price, but a feature that a buyer is willing to pay for up front would probably be much more important.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#53
post #46

Earlier quoted context omitted.

Sellers care about maximizing their profit.

Maybe sales people within sellers do. The companies as a whole should worry about losing market-share to competitors and eventually getting shut out of the market. Getting this or that high-profile contract isn't worth much if those contracts switch away one year later citing that your competitor is "what everyone uses now."

This feels like wishful-thinking rather than having any basis in reality. Many SaaS providers with _Contact Us_ pricing are market leaders.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#56
post #46

Earlier quoted context omitted.

Maybe sales people within sellers do. The companies as a whole should worry about losing market-share to competitors and eventually getting shut out of the market. Getting this or that high-profile contract isn't worth much if those contracts switch away one year later citing that your competitor is "what everyone uses now."

This feels like wishful-thinking rather than having any basis in reality. Many SaaS providers with _Contact Us_ pricing are market leaders.

That's an effect, not a cause. You can "afford" contact-us pricing, once you've got a monopoly stranglehold on an industry. You can't afford it when you're a scrappy newcomer fighting for mindshare.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#57
post #47
post #27

From my experience, anyone looking to spend more than $1000 per month will want to have a conversation with someone. They might not require any additional features, but many companies will need an account manager's email address to enter into their procurement system. So “contact us” helps both sides.

What does "looking to spend" mean? As a CTO, I don't shop SaaS "looking to spend" any particular amount of money; service providers can charge amounts for their services that are multiple orders of magnitude (!) apart, so I keep a completely open mind about how much it might cost to solve my problem (and in fact what type of service I need to solve my problem.) For example: if my problem is "my egress-bandwidth bills…

You are absolutely correct. ‘Looking to spend’ was not the accurate term to use. I should have said ‘looking to solve the problem,’ with a budget exceeding $1000/month.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#58
post #4

Mine goes up to $6k/mo: https://keygen.sh/pricing/ . I started using transparent pricing a couple years ago because I was tired of answering the same questions over and over again for enterprise leads.

We’re even more tired of the asking. “Contact us” == “speak to us so we can gauge how much we can shake you down for”

Exactly. Now the sales cycle is much easier, and can usually be done in an email instead of a series of pointless calls to size each other up.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#59
post #4

Mine goes up to $6k/mo: https://keygen.sh/pricing/ . I started using transparent pricing a couple years ago because I was tired of answering the same questions over and over again for enterprise leads.

Just fyi, I’m missing the previous dynamic logo

It'll be missed, but the brand needed a refresh. I threw that old logo together in a weekend and it was showing its age (at least to me).

I kept the dynamic text as a tribute.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#60
post #56

Earlier quoted context omitted.

This feels like wishful-thinking rather than having any basis in reality. Many SaaS providers with _Contact Us_ pricing are market leaders.

That's an effect, not a cause. You can "afford" contact-us pricing, once you've got a monopoly stranglehold on an industry. You can't afford it when you're a scrappy newcomer fighting for mindshare.

That doesn't track, at least in my experience. Custom Enterprise pricing is prevalent and advantageous at all levels.

Honestly, it seems to me that you just don't like the practice and so are rationalising.

Post reply on HN