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Ask HN: Help – Locked out of 10 years Gmail account

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Re: Ask HN: Help – Locked out of 10 years Gmail account

#51
post #36

Hope you get your account back. I’ve been on the fence about migrating off Gmail, but after reading threads like this, I put a contingency plan in place. Backups of my Google account are done hourly, and I have a custom domain/workspace account so I can move the domain elsewhere if needed.

How do you do hourly backups?

Re: Ask HN: Help – Locked out of 10 years Gmail account

#52

Lesson learned, don't do unnecessary stuffs while everyone is on holiday.

It’s not like Google customer service is going to help on a non-holiday

Is there a customer service at Google? Had no luck with them... once I got an email after they charged me twice for Play Music, but this was canned response. It took them almost 7 months to figure this out and pay my money back.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#53

> because (like a fool) You are no fool. No doubt you are way above average intelligence. This so-called "security" ecosystem of Big-Tech is a dumpster fire of rotting clinical waste. Hope it doesn't spoil your holiday break - and for goodness sake make a New Year Resolution - to quit this madness forever.

This is an unfortunate situation, but calling it a "dumpster fire of rotting clinical waste" is frankly absurd. Google in particular has done more than anyone to acclimate consumers to the usage-patterns of better auth (two-factor in particular). Is everything perfect? Of course not, but things are a lot better than they could be.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#54
post #32

Earlier quoted context omitted.

> to delete the contents and deactivate the account Are you in the EU? Google's DPO or your country's data protection authority might want to hear about it.

Maybe he doesn't want to send them a copy of his national ID for the sake of privacy. Are privacy guidelines in EU countries so well defined that they take terms such as "password for an online service" into their vocabulary?

They might not explicitly, but you have the right to take any data you have or they might have on you of any service, no matter if you have an account or not: aka right of access. I don’t know if it has been used this way, but it might be a possibility.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#55
post #13
post #5

Yikes! good luck, hope it works out. This is scary. Gmail is still, by far, the best email app. Something like this could happen to me and, I suspect, a lot of other people.

The best email app wouldn't ban you for an emoticon in Youtube chat or sending a medical photo to your doctor.

This is just crass. There's plenty of very good software with shitty T&C, this isn't anything new.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#56

I ran into a bug where the recovery account token wasn’t working. I found no way to contact google about it. Until there is regulation, you’re probably going to be out of luck.

As the world gets more and more digital, there really needs to be such regulation. Certain accounts are too deeply ingrained in your digital identity, that they should be able to be taken away from you. At least not without a way to start a proper legal recourse, where real person need to solve your case and at least send you your data. EU do something!

Re: Ask HN: Help – Locked out of 10 years Gmail account

#57
post #47
post #31

Whilst it might not be of help to OP, I suggest everyone else to do a data export for all your important services every once in a while and save it with your other backups. https://takeout.google.com https://account.microsoft.com/privacy/download-data

Is there something like this for Apple?

https://privacy.apple.com/

Re: Ask HN: Help – Locked out of 10 years Gmail account

#58
post #6

I love how the HN front page is the only way to reach a human at Google. No amount of money can get you a support ticket opened with an actual person in a situation like this

Google One might have helped. https://one.google.com/about/support

It doesn't anymore the trick with buying from the store also doesn't work anymore you get in the same q as everyone else after the hardware and one teams told you they can't help.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#59

Earlier quoted context omitted.

The Apple Mail app on iOS and MacOS is pretty decent. No need to use the official Fastmail client (if you are on Apple and prefer the simple Apple alternative).

Also, iCloud+ allows the use of a custom domain. It may be an easier option for some.

I believe the major problem is having your email attached to a big tech general account. If your son decides to download a pirated game to your iphone, out whatever other unrelated minor offense, and Apple determine it's worth nuking your entire account, your email is gone. Granted, Google is worse at this matters, and when you own the domain at least you can point it to somewhere else, but it's still a hassle.

Re: Ask HN: Help – Locked out of 10 years Gmail account

#60
This happened to me - I even had access to my recovery mail but google just decided I wasn’t trusted back in my account after I moved to a new country. I contacted every support line I could but alas.

About 3 years later I was magically let back in, no idea why but I would try every few months and it just worked one day. Hope it doesn’t take that long for you.

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