Live data from Hacker News

Ask HN: Why is the printer industry so scammy?

news.ycombinator.com

51–60 of 213 posts

Re: Ask HN: Why is the printer industry so scammy?

#51
One "scam" that I realise HP is pulling: my OfficeJet 8710 printer seems to be cleaning its print heads every time it's turned on.

I've gotten "please replace ink cartridges" messages when I've never even printed a single page since I replaced the previous cartridge — since I use the printer mostly for its ADF scanning function.

Well, that's ~$100 I'll never get back.

It's sad that the industry has moved in this direction.

Re: Ask HN: Why is the printer industry so scammy?

#52
post #10

Earlier quoted context omitted.

I have a Brother laser printer/scanner combo that I bought 8 years ago, I actually wish it broke down so I could replace it with something that supports AirPrint without feeling bad about throwing out perfectly good hardware

Hook it up to a Raspberry Pi and expose the printer over network There you go, DIY AirPrint

I tried this with a Brother HL-L23200 printer and an old raspberry pi, and couldn't get it to work. Seemed like something in the stack was OOM'ing - it worked fine for just a page or two, but when I tried to print a longer document it would crap out. I gave up and now on the rare occasion when I need to print something I carry my laptop over and physically plug in the USB cord like a neanderthal.

Re: Ask HN: Why is the printer industry so scammy?

#53
For a short while, I worked on office Xerox printers and scanners. They weren't particularly scammy, though they were expensive and the consumables were pricey.

Home printers, yeah the ink is expensive. You're mostly paying for convenience. I don't print photos at home, we order prints online and they're mailed to us, very cheap and easy.

What I print at home is strictly things I need to sign and bring to someone (or sign and scan/email). For that purpose, they work fine. I don't mind paying the price for ink, it lasts for a couple years before I need a new cartridge. I like the fact that I can still go to an actual store and buy ink for my printer if I need it on short notice.

Re: Ask HN: Why is the printer industry so scammy?

#54

Toner printers are "less scammy", at least in my experience. I had a HP one and always bought the genuine cartridges. Then I saw those videos about the printing industry scams (which does happen) and tried a third party toner that costs 1/5 of the price. Guess what? After like 10 perfect printed pages, it started leaking some powder, then stopped printing random chunks of the page and turned impossible to use. I went…

I need to refill the toner in my home laser printer. I looked at some of the clone cartridges on Amazon etc and >90% of the reviews are of the form, "The cartridges arrived broken, but the seller gave me a full refund! Five stars, excellent service." Like, every single review. So either they're really shoddy and these people are extraordinarily forgiving, or they're buying reviews trying to alleviate worries from people who read reports like yours.

Re: Ask HN: Why is the printer industry so scammy?

#55
post #3

> People that do print at home, are mostly photographers that want physical prints of their photos. And parents printing color-in pages of Elsa and Anna

Serious photographers printing at home are using dye sub instead of ink jet

Which also means you're printing frequently enough to be worth the maintenance hassles. Less frequently, you're better off sending out to a service (says guy who still has a pile of wet darkroom stuff).

Re: Ask HN: Why is the printer industry so scammy?

#56

Bit off topic, but what printer would people recommend for someone who needs one every now and then, that is capable of color prints and scanning, that won't stop working when unused for several months? I'm getting the impression ink jet is not the way to go due to the long pauses, but the color lasers are all seem very expensive for such occasional use.

Pick up a Brother color laser. They are one of the least hostile to their customers, and their prices are reasonable. Buy new if you have to, but if you can find one a few years old in good condition, I find their older models to be the most reliable and least scammy...

Re: Ask HN: Why is the printer industry so scammy?

#58
post #26
post #6

Laser printers are the way to go. They are typically for offices and follow a different business level: large volume printing and low-cost ink.

Anything color that's reasonably priced?

Here in Norway the HP Color Laser 150nw seems to be the only one, at about twice the price of the cheapest non-color laser printers.

Re: Ask HN: Why is the printer industry so scammy?

#59

I used to work for Lexmark, back when they were in the inkjet business. They are perhaps most notable for starting and fueling the race to the bottom in printer price. The theory was that if you could lock the users in, the customer lifetime value would be made on selling profitably prices supplies (i.e. the ink cartridge). There were a few big problems with this: - People often could buy a new printer, with supplies…

Just an anecdote: my grandfather passed away a few years ago and he was always into new technology. After he passed when we were cleaning up his home we found no fewer than 11 inkjet printers in his basement.

Every time one stopped working (probably ran out of ink, or printed poorly because of long delays between printing) he would go to Best Buy, get talked up by a salesperson about a nice new printer, and buy it.

It's just incredible to see this story in action.

Re: Ask HN: Why is the printer industry so scammy?

#60

Earlier quoted context omitted.

i understand that but 90% of the time that i try to print something it just sits in the queue all alone with no error code and no attempt at printing, i don't think that's a mechanical problem.

Could be a sensor problem, or a part of the startup mechanism has failed.

Still, showing no error message is inexcusable.
Post reply on HN