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Ask HN: Suspended by Google Domains

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Re: Ask HN: Suspended by Google Domains

#51

Post by logicalmonster »

qmarchi wrote: post #17

Heyo, Googler here. Can you shoot me an email to with your domain information? I'll forward it where I can and hope we can figure out what's going on. I unfortunately can promise anything, but I'll try my hardest! Disc: I work at Google, but not near Domains. EDIT: removed email as I got the info I needed!

I don't intend to be personally rude here and appreciate that you're trying your best to do the right thing in this circumstance. I know there's some good Googlers out there.

But I'd have to say that it is absolutely shameful that desperate businesses have to try and hope to get noticed on social media to get a problem resolved. We all know that this is true. Not having responsive customer support is the way a scam operates, not a legitimate business.

Offer a paid customer support line if you must to reduce requests to a manageable number, but Google is absolutely killing off many innocent small businesses with the way they operate. Especially in these troubled economic times, it's absolutely horrific behavior.

Re: Ask HN: Suspended by Google Domains

#52

Post by DoItToMe81 »

throwaddzuzxd wrote: post #23
DoItToMe81 wrote: post #15

There's nothing you can do. Google will not listen unless there's giant public outcry. I would recommend going with a more proven registrar and trying your hardest to inform your community of the new domain before it's too late.

Note that in the case of domain names Google is not all powerful. The ICANN and the ccTLD registries are. If Google threatens you and your domain and doesn't let you appeal, you can (and should!) contact both the registry directly and the ICANN if the TLD is not a ccTLD (> 2 characters)

He definitely should, but the issue is that, at least in my experience, ICANN and TLD registries are rather slow, and he'll already experience serious downtime by the time he gets his domain back, assuming he ever does.

In a time of major convenience, a few days of being down can mean thousands of people move elsewhere, to services with a more proven uptime. It's really not easy to go through problems like this unscathed.

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