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Ask HN: Will low quality AI customer support be the new normal?
41–43 of 43 posts
Re: Ask HN: Will low quality AI customer support be the new normal?
#42Earlier quoted context omitted.
> There's always a viable alternative Tell that to my insurance provider, the only insurance provider I am allowed to choose by my employer. Or my doctor's office, the only doctors office that treats my ailment that my insurance provider calls in their network. They use AI customer support. They just fired 80% of their receptionists and replaced them with kiosks. Or my pharmacy, where I get a choice of 3 whole local/…
> the only insurance provider I am allowed to choose by my employer. What? Do you mean the only insurance provider your employer will give you for free, or do you mean your employer can control your contracts with other parties? Are you in prison or on a slave plantation?
“For free”. Truly no point in helping you understand a point of view so far removed from your own.
Re: Ask HN: Will low quality AI customer support be the new normal?
#43Earlier quoted context omitted.
> the only insurance provider I am allowed to choose by my employer. What? Do you mean the only insurance provider your employer will give you for free, or do you mean your employer can control your contracts with other parties? Are you in prison or on a slave plantation?
“For free”. Truly no point in helping you understand a point of view so far removed from your own.
Why do you expect complete strangers to have knowledge of your financials?
I don't know if your employer is paying for health insurance as a benefit for you, in which case they are the customer and can choose whatever crap provider they want. Or if they are deducting this cost from your salary, in which case they are robbing you.