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Ask HN: What are people doing to get off of VMware?

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Re: Ask HN: What are people doing to get off of VMware?

#41

Post by generic92034 »

tw04 wrote: post #37
simoncion wrote: post #31

Earlier quoted context omitted.

> I wouldn't call that a 24/7 SLA. You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. > What's a business day? From the FAQ on the page linked to by guerby: What are the business days/hours for support? Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subsc…

> You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. Any serious enterprise software or hardware company absolutely has a 24/7 support option. They all have a base option that is not 24/7 for a significantly lower price. There’s no way you’re replacing VMware in any company of any size without 24/7 support.

Formally, yes, they are 24/7. However, getting the expert you really need to solve the issue, that can be much harder on weekends. Sometimes it only amounts to handholding till Monday.

Re: Ask HN: What are people doing to get off of VMware?

#42

Post by awesomeusername »

We use Proxmox.

NVidia are pushing hard in the direction of combined accelerators and ARM CPU (i.e. DGX, Thor, Jetson, etc).

Some of the upcoming hardware hits a sweet spot in terms of performance / $ / W. It's hard to ignore.

But Proxmox is ignoring ARM. Which is a big mistake IMO

Re: Ask HN: What are people doing to get off of VMware?

#43

Post by technion »

tw04 wrote: post #37
simoncion wrote: post #31

Earlier quoted context omitted.

> I wouldn't call that a 24/7 SLA. You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. > What's a business day? From the FAQ on the page linked to by guerby: What are the business days/hours for support? Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subsc…

> You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. Any serious enterprise software or hardware company absolutely has a 24/7 support option. They all have a base option that is not 24/7 for a significantly lower price. There’s no way you’re replacing VMware in any company of any size without 24/7 support.

Microsoft seems perfectly capable of advertising 24/7 support whilst never managing to call back within 24 hours on business crippling sev1 tickets. Just look at how often someone on /r/sysadmin is shocked to find this is the norm.

I know thst youre right about the wording turning off orgs but I do wonder when the biggest enterprise organisation can barely offer it in practice what really is the show stopper for business.

Re: Ask HN: What are people doing to get off of VMware?

#44

Post by linksnapzz »

NoUseForANick wrote: post #30

Virtualization is a 20 years old tech. Quit it.

Rather a lot older than that.

But, even if you restrict it to 'x86 virtualization', the alternative for the current crop of 'enterprise' OS environments is ...server sprawl. I'm a big fan of discrete hw for some things, but it can be a hard sell for everything.

Re: Ask HN: What are people doing to get off of VMware?

#45

Post by stoitsev »

I'm with a block storage vendor that works with a lot of companies migrating off VMware, and the diversity of KVM-based cloud management platforms we're seeing is fascinating. We have customers moving to OpenNebula, CloudStack, Proxmox, OpenStack, HP VME, Oracle Virtualization, and even some homegrown solutions. The common thread is that they're all looking for a storage backend that is not tied to a specific hypervisor and can deliver predictable high performance. The beauty of the KVM ecosystem is the freedom to choose the best tool for the job, and that extends to the storage layer. A good software-defined block storage solution should have the features (data migration, disaster recovery) and capabilities to make the transition away from VMware as smooth as possible.

Re: Ask HN: What are people doing to get off of VMware?

#46

Post by simoncion »

tw04 wrote: post #37
simoncion wrote: post #31

Earlier quoted context omitted.

> I wouldn't call that a 24/7 SLA. You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. > What's a business day? From the FAQ on the page linked to by guerby: What are the business days/hours for support? Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subsc…

> You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. Any serious enterprise software or hardware company absolutely has a 24/7 support option. They all have a base option that is not 24/7 for a significantly lower price. There’s no way you’re replacing VMware in any company of any size without 24/7 support.

I can second technion's observations about Microsoft's "24/7" support SLA.

Anyway, as the FAQ answer that I quoted mentions, there are plenty of qualified Proxmox resellers who offer support for folks who are dissatisfied with what is offered by Proxmox Server Solutions GmbH. One reseller explicitly advertises 24x7 support [0]. I expect others would offer 24x7 support if you asked, but don't see the need to advertise it up-front.

[0] https://www.proxmox.com/en/partners/find-partner/all/partner...>

Re: Ask HN: What are people doing to get off of VMware?

#47

Post by 1970-01-01 »

DiggyJohnson wrote: post #38

Mostly bitching to corporate IT to make it possible to use alternative tools and workflows. Not kidding, that’s the main blocker. We have the DevOps knowledge on our team to go to containers, prepackaged dev environments, etc. But corporate cyber tends to respond to our requests to discuss cyber policy and escalate via proper channels with “sorry that’s against policy”. This is not my experience at one company but mu…

3rd party trust is not a joke. Why should they drop what they're doing to go and audit a new critical vendor?

Re: Ask HN: What are people doing to get off of VMware?

#48

Post by chanandler_bong »

nikanj wrote: post #11
yuvadam wrote: post #5

Out of the loop: what's up with VMware?

Bought out by Broadcom, who realized if you increase prices by 10x and lose 75% of customers, you end with more revenue and less support costs

Hock Tan's only goal is to increase stock value. Period. At the expense of anything and everything else, stock value.

Re: Ask HN: What are people doing to get off of VMware?

#50

Post by INTPenis »

simoncion wrote: post #31
INTPenis wrote: post #20

Earlier quoted context omitted.

>Response time: 2 hours* within a business day What's a business day? I wouldn't call that a 24/7 SLA.

> I wouldn't call that a 24/7 SLA. You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7. > What's a business day? From the FAQ on the page linked to by guerby: What are the business days/hours for support? Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subsc…

I should have been more clear then, definitely 24/7 SLA is what Proxmox needs to break into the enterprise sector I have experience with.

It's kind of frustrating because it's such a tiny detail that could make them a real contender in this new power vacuum.

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