Live data from Hacker News

Ask HN: SaaS pricing pages with high prices and not “contact sales”

news.ycombinator.com

41–50 of 63 posts

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#42
post #38
post #35

Earlier quoted context omitted.

> A higher likelihood of sales isn’t something a buyer is looking for, though. It's what the sellers are looking for though. And the sellers generally are the ones making these sites. If you want to put up a website describing what you want to buy, and put a very explicit chart about what you're willing to pay, you're more than free to do so.

Shouldn’t the sellers should be looking for what the buyers want?

Sellers care about maximizing their profit.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#43

I run https://serverthiefbait.com/ and the highest plan is $900 (not recurring). However, nearly everyone who buys that plan seems to mail me with special requests, which I usually do for free but probably should switch to a 'contact sales' model and decide the price based on the customers needs. It's usually things like "can you help us with automation to roll this out to every one of our users home directories", or…

This is such a good idea. I’m going to sign up! You’ve got a tiny typo (“age” is listed twice) in your fourth FAQ: age, software version, file format, age

The site is hosted on appengine and I decided that the (rather huge) effort google wants me to go through to redeploy now wasn't worth it for one typo.

If I ever add any features worth bragging about, I'll fix that and migrate off appengine all at the same time.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#44
Both Dune [0] and Nansen [1] in the cryptocurrency data analytics space have high monthly price points. Note that Nansen still has a "Contact Sales" button with a $2k / month price — I imagine this follows the "always allow someone to pay you more" advice I've seen across HN over the years.

[0] - https://dune.com/pricing [1] - https://www.nansen.ai/plans

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#45
post #6

I’m fine if you have a “contact us” for a true enterprise plan, but companies that have actual pricing plans should post them. I way prefer to buy from SaaS companies that display their pricing up front rather than trying to get me on the phone to talk with an account executive. I’m not scared to pay serious money for a service, but putting your service behind a sales person is more than likely going to cost you my b…

That might be what you prefer; but just not how the world works. For large fees just a much higher likelihood of sales after a personal connection has been made

Well obviously because you’re sales team is only talking to warm leads that decide to reach out. The question becomes how many people bounced that might have purchased because 1) it felt like a hassle 2) expecting sleezy sales shenanigans and upsell and custom contract negotiations 3) they may wrongly assume if they can’t afford it if since “contact sells” gives no context

A sales team closing on warms leads feels good and all, but you might be leaving cash on the table by running off people that aren’t interested in that type of sales cycle

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#46
post #38

Earlier quoted context omitted.

Shouldn’t the sellers should be looking for what the buyers want?

Sellers care about maximizing their profit.

Maybe sales people within sellers do. The companies as a whole should worry about losing market-share to competitors and eventually getting shut out of the market. Getting this or that high-profile contract isn't worth much if those contracts switch away one year later citing that your competitor is "what everyone uses now."

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#47
post #27

From my experience, anyone looking to spend more than $1000 per month will want to have a conversation with someone. They might not require any additional features, but many companies will need an account manager's email address to enter into their procurement system. So “contact us” helps both sides.

What does "looking to spend" mean? As a CTO, I don't shop SaaS "looking to spend" any particular amount of money; service providers can charge amounts for their services that are multiple orders of magnitude (!) apart, so I keep a completely open mind about how much it might cost to solve my problem (and in fact what type of service I need to solve my problem.)

For example: if my problem is "my egress-bandwidth bills are too high and my servers are falling over from the traffic", I could pay Akamai "contact us" dollars a month (probably thousands; maybe more than my egress-bandwidth costs!); or I could — potentially, depending on what I'm serving — pay Cloudflare $0 or $20 per month, with very legible rules about what would qualify me for those free/cheap plans. These aren't the same type of service: one's doing static pre-caching, mostly of large assets; while the other is doing short-term read-through caching, mostly of small assets. But they both solve an egress-bandwidth problem; and if you have no other constraints, then they are effective replacement goods for one-another.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#48

I run https://serverthiefbait.com/ and the highest plan is $900 (not recurring). However, nearly everyone who buys that plan seems to mail me with special requests, which I usually do for free but probably should switch to a 'contact sales' model and decide the price based on the customers needs. It's usually things like "can you help us with automation to roll this out to every one of our users home directories", or…

Curious, who is your target audience? I can't figure out whether you're selling to the CEOs or the Engineering Managers. and how do you target them?

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#49

I run https://serverthiefbait.com/ and the highest plan is $900 (not recurring). However, nearly everyone who buys that plan seems to mail me with special requests, which I usually do for free but probably should switch to a 'contact sales' model and decide the price based on the customers needs. It's usually things like "can you help us with automation to roll this out to every one of our users home directories", or…

Curious, who is your target audience? I can't figure out whether you're selling to the CEOs or the Engineering Managers. and how do you target them?

It's a weekend project... The target audience is anyone scared their private data isn't as safe as they hoped. From individuals, to sysadmins to CEO's.

Sure, it probably would have been better to make 3 services tailored to each of those 3 personas, but that is beyond the scope of a weekend project.

Re: Ask HN: SaaS pricing pages with high prices and not “contact sales”

#50
post #4

Mine goes up to $6k/mo: https://keygen.sh/pricing/ . I started using transparent pricing a couple years ago because I was tired of answering the same questions over and over again for enterprise leads.

We’re even more tired of the asking.

“Contact us” == “speak to us so we can gauge how much we can shake you down for”

Post reply on HN