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Ask HN: Google has locked me out of the account

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Re: Ask HN: Google has locked me out of the account

#41

Post by RulerOf »

nitn wrote: post #31
nolok wrote: post #14

You use that account for adsense revenue, but you did not add a secondary recovery email, nor a recovery phone number ? When you do not have any other recovery, google tries a recovery method based on questions ("when did you register the account", "what's an email address you often contact", ...) where the answer do not need to be strictly exact, have you tried that ? And you failed it ? If yes to both of those, how…

>I can verify the phone number but then it keeps asking me to verify a code that's sent on the same email. I have a recovery phone number in there. I'm verifying it everytime Google asks me to, but then it takes me to verify the code from the same email that I don't have access to. It makes no sense but that's what's happening. Here's the flow of how it's going. Forgot Password → Enter the phone number ending with XX…

>Forgot Password → Enter the phone number ending with XX → Enter the code sent to your phone → Enter the code sent to your email (the same email).

Can't you select "I don't have access to this email" or something similar?

Re: Ask HN: Google has locked me out of the account

#42

Post by wink »

bydo wrote: post #11
kyrra wrote: post #5

I assume you've tried following this guide? https://support.google.com/accounts/answer/7682439?hl=en As far as I know, that's about the only way to do things if you can't get in.

Love that bullet point toward the bottom: > If you still can’t recover your account, you can create a new Google Account. Difficult to believe that someone wrote that with a straight face.

Why not? Would be a minor inconvenience for me, for example. Just enough that I switched back to my old account on my mobile after trying it with a new one (due to the name) last I switched phones. Guess it boils down to redoing my serial calendar entries and change the address at the few places where I have it as a backup. Oh, and maybe lose access to 10$ of store purchases (there's a reason it is so low).

That's from someone who has been an Android user for 13 years, which means I am not ignoring google, I am a user, just not an invested one.

Re: Ask HN: Google has locked me out of the account

#43

Post by GoldenMonkey »

oliverx0 wrote: post #20

Curious if this would work: If you are in the US, try contacting google by every possible venue and keep a track / paper trail of your communications. If non of these methods work, then sue them in a small claims court. This is something for which you do not need a lawyer, and you can get up to $3000. They will probably take you seriously enough to try to solve it without going to court.

Google cares about $3000? And how are you going to collect?

Re: Ask HN: Google has locked me out of the account

#44

Post by bcrl »

nitwit005 wrote: post #36
nitn wrote: post #34

Earlier quoted context omitted.

No. My issue is that to reset the password, Google is asking me to get something from an email which I don't know the password for. And that too when I have a recovery phone number setup on the account. Asking to verify a code from the email for which I'm trying to reset the password is stupid and defeats the purpose of having a "recovery" phone number.

> It's an account I use for AdSense and I have unpaid revenue in there. You made a point of callout out that you have money tied to the account.

So nitwit005 has a financial relationship with Google and should be able to access a support channel? Sounds like a perfectly reasonable assumption since Google appears to be profiting off nitwit005's content somehow.

Re: Ask HN: Google has locked me out of the account

#46

Post by nitwit005 »

bcrl wrote: post #44
nitwit005 wrote: post #36

Earlier quoted context omitted.

> It's an account I use for AdSense and I have unpaid revenue in there. You made a point of callout out that you have money tied to the account.

So nitwit005 has a financial relationship with Google and should be able to access a support channel? Sounds like a perfectly reasonable assumption since Google appears to be profiting off nitwit005's content somehow.

I can't even understand the point you were attempting to make here.
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