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Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

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Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#41
Have a series of summits to discuss culture. Have focus group meetings with everyone from execs to drivers in the room. Hire a new HR director or put someone into place that can overhaul the reporting system. Do sensitivity trainings, retreats, summits, whatever. This directly a addresses the harassment issue. I don't know much about how harassment reporting works, but there has to be some sort of standard that HR professionals are trained in.

Then I would raise fares and remove tipping. Improve the customer experience.

Finally I would hire more local employees to monitor on-the-ground operations like drivers, cars, and service. Set up a mentoring program to help drivers get started and stay on. No one is fooling anyone by treating them like contractors. For customers, drivers are the face of the company. I'm brought to mind of Disney's "cast member" concept. The lowest employees on the totem pole are the ones your customers see the most, invest in them.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#42

1. Hire Chris Lattner who just left Tesla to take over self-driving initiative. 2. Ask Chris Sacca to come out of retirement and to get more involved in Uber's strategy. 3. Find a COO like yesterday. 4. Shut down Uber eats and Uber rush and double down on self-driving initiative. 5. Make the team leaner, more agile and eliminate 1s layer of management (engineering managers, etc.). Dev teams should be %100 autonomous…

> have them sign a special contract (can't sign-up with other competitors).

IANAL but it seems like this would kill the case that drivers are "independent contractors" and that would have a huge impact on their cost structure.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#43
post #18

- I'd purge: disclose everything that needs to come out fully and immediately - Throw away self driving cars for now. The tech will become commoditised. Almost everyone at YC in November was doing self driving motorcycles (I have no idea why either). - I'd closely align Uber with consumers and environmental groups rather than falling in with taxi industry corruption. lobbying etc. Make cities change laws to benefit t…

I really don't know if SDCs would become commoditized, lots of startups doing it are more indicative that they're all trying to win rather than be a small player in a large industry. VCs in the area are probably betting on acquisitions, I think it'll be incredibly hard for that space to be more than two or three top players.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#44
I assume that the CEO of Uber has three major goals. These goals are to stop the steady flow of ugly PR, slow the company's burn rate, and prepare the company for a liquidity event. Because of recent turmoil, I don't think that Uber has any shot of an IPO in the next two years.

Since 180 days really isn't enough time to onboard a COO or CFO, I would only focus on damage control. I would need those executives to help curb the burn rate.

Step 1:

Before I accepted the job, I would accept that there is a very high probability that this will end badly and that my reputation will never recover. I would wonder whether the VCs who were instrumental in bringing me in would stand by me when this goes to hell, or would I take the lion's share of the blame?

So, I would make sure that my compensation from Uber was properly invested so that I could survive the rest of my life if I could never get another job. And, I would work with a very competent money manager to optimize every single dollar that I would get from Uber.

Step 2:

If Uber is going to reach a liquidity event, it needs some highly competent executives who can take leadership of their respective areas. At this point, Uber badly needs a CEO/COO/CFO troika that can work together. Therefore, my first real step as CEO would be to help the board recruit solid AAA+ players for the two remaining positions.

Step 3:

While recruitment was ongoing, I would undertake two major initiatives in tandem. First, I would conduct my own investigation into what happened and learn as much about the previous culture that I could. There is a very high probability that this investigation would lead to a new round of firings. Therefore, the second initiative would be to be completely transparent and wholly public about what is going on. I have to assume that every single thing that I would do would be heavily scrutinized by the media, investors and stakeholders. Therefore, I would get in front of it and send weekly emails to employees/investors that were cross posted on a blog. If journalists want to see fire, they can see the same fire that I see. In a news vacuum, it gets more tempting to print dubious sources who may or may not actually be telling the truth.

Step 4:

Once I had a solid grasp on what happened (and once I knew that the bad apples were all promoted to Uber customers, or maybe drivers), I would start fixing the culture. Hopefully, by this point, we would have at least a COO on board. With her help, I would make sure that HR was fully independent and powerful. Simply put, the new Uber would have a strong 'no asshole' rule.

Step 5:

SDC be damned....Uber drivers need to be promoted to first class citizens within the Uber ecosystem. Once I was fairly confident that the culture now marginalized assholes, I would work closely with drivers. I would argue that Uber drivers have an incredible understanding of all the efficiencies and inefficiencies within Uber's market. Therefore, we need to empower drivers and encourage them to come forward with any suggestions to make their jobs better. I argue that Uber is closely tied to their drivers. As drivers succeed and make money, Uber should succeed and make even more.

In 180 days, sadly, I don't think I would have the chance to put a true focus on rider demands. In fact, I'm not even sure that I would have time to engage the drivers. But, these five steps are my perfect case.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#45
1. Admit 'we can do better' and purge management ranks. Bring in some reliable, non-rockstar talent from the industry, and start a corporate responsibility blog.

2. Cut costs. Reduce headcount, relocate (out of SF/SV) or offshore dev work. Spin off or sell off expensive ventures, like self-driving research -- there are too many companies working on self-driving, it's not smart to compete with them in-house. Partner with one instead.

3. Increase revenue and maximize rider capture.

- Reduce fare subsidies in metros with lower competition, but offer a loyalty program for riders.

- Institute Expand high-margin LoS like UberRUSH, the courier service. Forge contracts with surburban/exurban governments to provide transportation services; try to absorb government subsidides.

- Monetize data collected during normal operations: partner with market research firms, expand incidental mapping operations to reduce reliance on external maps.

- Deepen partnerships with automakers, and make preferred partnerships with sites that are frequent origins and destinations.

- Think about usecases: not just cab-hailing in one's hometown, but offering safe passage to high-profile sites in foreign metros while one is travelling. Make people choose Uber for the same reasons they discretionarily choose another brand: consistency of experience, trust, and perks; i.e. don't compete solely on price. Make partnerships that support these use-cases.

Companies to be wary of: Google, Amazon, and automakers with whom they have no pre-existing relationship.

Companies to court: HERE Maps (owned by Volkswagen, BMW, and Daimler); hyperlocal providers like FourSquare, Snapchat; car-sharing companies like Zipcar; arch-rivals of their competition like Facebook, Walmart (!); AirBnb and hotel chains.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#47
post #28

Step 1: Begin with culture. Get every single employee involved. Have a very big summit with the single goal: creating the culture that Uber should aspire to be, and coming up with a distinct plan for how they're going to get there. Engineers like to solve problems, and it's clear there's a big one here that has been identified. Once we have our goal of who we want to be as a company, there will need to be continual w…

Just wanted to say I love your description about opinions being like shirts that sometimes need changing.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#48
post #47
post #28

Step 1: Begin with culture. Get every single employee involved. Have a very big summit with the single goal: creating the culture that Uber should aspire to be, and coming up with a distinct plan for how they're going to get there. Engineers like to solve problems, and it's clear there's a big one here that has been identified. Once we have our goal of who we want to be as a company, there will need to be continual w…

Just wanted to say I love your description about opinions being like shirts that sometimes need changing.

Ironically I've had that on my profile for years.

Re: Ask HN: You are named CEO of Uber, what do you do in “180 days of change”?

#49
post #47
post #28

Step 1: Begin with culture. Get every single employee involved. Have a very big summit with the single goal: creating the culture that Uber should aspire to be, and coming up with a distinct plan for how they're going to get there. Engineers like to solve problems, and it's clear there's a big one here that has been identified. Once we have our goal of who we want to be as a company, there will need to be continual w…

Just wanted to say I love your description about opinions being like shirts that sometimes need changing.

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