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Ask HN: Startup acquired by a large company and it sucks. What to do?

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391–400 of 464 posts

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#391
It is obviously easy (and perhaps often true) that many problems in corporations are due to inefficiency and job creation but there is something important that is also implied from the fact that they have got to the stage of large corporate that dictates many things and that is reputation.

If you are a young startup, you get the luxury of making bold changes in production because people are probably paying a good price and getting lots of funtionality and most people can live with the odd bug, as long as it gets fixed quickly.

If you are e.g. IBM, you have massive codebase(s) developed over many years that are fragile as a spiders web. Sure you can dive in and attempt a fix but that is both more risky than your much younger and consistent startup codebase but also affect not just lots of customers but also your reputation. Any problems with the software and your customers are suddenly asking, "why are we paying a premium for IBM when we keep getting these bugs?"

Someone also mentioned compliance. The bigger you are, the more likely someone will pre-emptively prove your compliance (or not). Why? Because they are also corporations and don't want their reputation to suffer.

Personally, I think those that thrive in startups never do in corporates and vice-versa.

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#392

I understand your frustration because I work in a large company and stuff can take forever. And this is the case for 99.9% of large companies. However one thing you should consider is this: there are probably 50 other people like you demanding to just have feature xy implemented. They are all totally simple etc.. until you have seen a large enterprise code base with lots of legacy cruft. Test suites that take hours t…

Quoted post unavailable.

The honest answer to your question, is that the military usually operates like the original post describes, but in wartime or other very special cases there is super high priority and you just get s&*t done. The startup's app is probably not, to the larger corporation, a particularly high priority, so it is happening in a way much like the military does most things in peacetime, i.e. a lot of bureaucracy and politics.

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#394
post #126

Earlier quoted context omitted.

> The amount of people on HN nowadays that are okay with getting nothing useful done is striking. You're mistaking the role of a mature company. Unlike a startup, in a mature company there are a ton of customers relying on your product and making sure you don't f*k up their business with a mistake or careless change is much more important than building cool new stuff quickly. You don't want your bank "moving fast and…

Exactly. When you're a $1T+ company, nothing "just takes two weeks" to implement. What if your tiny change has an unforeseen side effect that takes down a critical auth system resulting in a revenue loss of $10M/minute. Are you going to take responsibility? What are you going to write in that postmortem? What if your change infringes on someone's patent or causes some other regulatory compliance related issue and the…

Let's also not forget the value of having a person sitting there doing just the bare minimum needed to have some familiarity with where things are and what does what... so if something does blow up (and it will), (s)he can instantly step in and take emergency measures to restore service.

It's called 'reserve capacity', and some people think it is helpful

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#395
post #140
post #37

> So I reach out to the manager and ask what is going on. This is a simple task, I said. Why does it take an entire quarter for your team to deliver? He doesn't have an answer. Your simple task, which you think would only take a few days to implement, is probably one request in a long queue of requests that team is dealing with. That means they won't be able to start on it for a long time. That team probably set up t…

> is probably one request in a long queue of requests that team is dealing with You've explained away the crux of the problem without even identifying it as a problem. Queues are an inappropriate construct for managing work. If something urgent & important takes weeks to even get looked at then there is a prioritization problem. If something that isn't urgent or important even gets worked on at all then there is a co…

> Based on what OP has described, the company is likely doing a lot of work they shouldn't be doing and working on things in the wrong order.

How can OP, as an engineer, or anyone else, that just joined a much bigger organisation, have any clue that a company is doing work that they shouldn't be doing AND they are doing it in a wrong order?!

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#396
Personal advice: setup a workers coop with some people you trust you can work with. Equal pay for everyone, flexible schedule. And you get to choose who to work for as a client.

If you people have some crazy ideas worth researching, a coop is the perfect setup. You can find some contract to pay the bills then liberate time to work as a team on something free-software that actually matters to you.

You may even end up with leftover money to donate to other amazing projects you'd like to support.

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#397
post #310

Earlier quoted context omitted.

There is a large gradient between 'fucking around in production' and crippling big corporate process. Maybe the big tech companies all have the perfect amount of process, but much of the process and ceremony at other big companies I've seen is simply in place to keep the lowest common developer employed. Heck, people complain about excessive process on this very site all the time. On other nitpick is that startups li…

> On other nitpick is that startups live and die with automation by their lean nature. They have fewer resources and must automate everything they can. It's built into startups mindset. I am at a medium sized company. We acquired a startup. They did not "live and die with automation", instead they contracted out the production operations. A dozen customers, all on snowflake systems which were constantly tweaked direc…

Yes, but I'll be the first to admit it's a lot of fun to be able to work like that... from time to time.

Context is important also, a lot of young companies are still trying to figure out their optimal business model, so agility really is more important; adapt or die (kind of).

Lastly, you have to consider why anyone would ever work for a startup; they often pay less, more stress, less security, unpredictable environment, etc... but you get to do ridiculous experiments in production and try to build something cool. It's part of the incentive structure.

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#399
This happened to me when the small company that I worked at was acquired by a large company, too. Smallco's engineering definitely had some dysfunction that I was trying to work on: speeding up information from CI, increasing developer confidence, empowering juniors to make the smaller decisions independently, that sort of thing. Then on the acquisition we were told that the most important priority was to switch over to the largeco's infrastructure. Our product was a Linux desktop app, largeco didn't support desktop Linux. Smallco was on mercurial, largeco needed us to switch to git. Our CI would be switched off entirely on a given date.

I left to join another smallco (I admit that I was among the earliest smallco employees to leave post acquisition, but wasn't among the last). From what I hear, they did eventually finish the migration but didn't do anything about the other engineering problems, with the result that they took a significant hit on their already slow rate of executing on the roadmap and a competitor that was previously thought to be moribund is now at feature parity, and has gained enough share that bigco have to list it as a key part of the ecosystem that they support, right alongside the smallco software.

I do not know what lessons have been learned inside bigco about this situation. I do know that I was quite a dick about showing that we were focusing on the wrong problems and slowing the organisation down, and that this meant I wasn't effective in getting higher-up support for the necessary changes.

Re: Ask HN: Startup acquired by a large company and it sucks. What to do?

#400

Earlier quoted context omitted.

I can buy the part about putting up fences between business people at the tech team. Been there, done that, modernized project management. But the "thank you"s, bonuses and all that? Complete fantasy. :)

I 100% guarantee it's someone who has recently read "The Phoenix Project" and made it up based on that.

When I first encountered the Phoenix Project, I was expecting it to be some kind of satire. It wasn't, it was played straight all the way through and ends with "a win".

It blows my mind that someone could write a novel about work and NOT have it be a satire or dark comedy. This book is used in project management courses, by the way.

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