Earlier quoted context omitted.
The amount of "yep, I know" I have to do any time anything goes down... at least Sales usually only has one person report it to me, other teams 3 different people will tell me at the same time...
You could send them an email the moment you know so that they wouldn’t feel like they need to report that.
They wouldn't read my email until after they reported it... so then I'd get two emails from each person: one saying there's an issue, and another saying "oh sorry just read your email that you already know about it"!