Earlier quoted context omitted.
https://www.proxmox.com/en/products/proxmox-virtual-environm... "Premium" Access to Enterprise repository Complete feature-set Support via Customer Portal Unlimited support tickets Response time: 2 hours* within a business day Remote support (via SSH) Offline subscription key activation
>Response time: 2 hours* within a business day What's a business day? I wouldn't call that a 24/7 SLA.
You asked for an Enterprise SLA. Not all Enterprise SLAs are 24/7. IM(Professional)E, most are not 24/7.
> What's a business day?
From the FAQ on the page linked to by guerby:
What are the business days/hours for support?
Ticket support provided by the Proxmox Enterprise support team is available on Austrian business days (CET/CEST timezone) for all Basic, Standard, or Premium subscribers, please see all details in the Subscription Agreement.
For different timezones, contact one of our qualified Proxmox resellers who will be able to offer you help with Proxmox solutions in your timezone and your local language.
Check out the actual FAQ entry to chase down the links embedded in those words that I'm too lazy to try to reproduce.