Whichever Salesforce employee has their bonus tied to this being declared an incident and not an outage; fuck you. This has affected critical, operational processes which YOUR sales and marketing teams use in Case Studies[0][1][2] and documentation[3][4]. [0] https://slack.com/intl/en-au/customer-stories/react-veterans... [1] https://slack.com/intl/en-au/customer-stories/veterans-affai... [2] https://slack.com/intl/e…
If your operations rely on a slack workflow, it sounds like it’s a case of wrong tool for the job.