Progressive for home insurance.
They act as a broker for home insurance. They consistently will find the lowest rates, easy to get a phone agent, and have people waiting to walk you through the process.
Ask HN: What companies have blown you away with their customer support?
31–40 of 151 posts
Re: Ask HN: What companies have blown you away with their customer support?
#32fastmail
I'm a paid account holder, and I've had 2 or 3 email support requests over perhaps 10 years. Each time a person actually read my request, thought about it, and gave a useful or helpful answer. eg in one case, their employee tracked down why search wasn't working the way I thought it should, and giving me an actual fix to the issue (I had an imported inbox in a subfolder, so saying in:Inbox in search wasn't working bec there were two folders named Inbox).
A+
Re: Ask HN: What companies have blown you away with their customer support?
#33https://krakatoaunderwear.com/ The customer support and focus on customer experience is worth the couple of extra dollars. Also the product feels very well made.
True Classics also has really great customer support in my opinion.
Re: Ask HN: What companies have blown you away with their customer support?
#34Sweetwater - a music equipment retailer They have, literally, the best customer service experience I've ever encountered as a customer.
+1 - they even offer you a sales engineer! And those folks are good.
Re: Ask HN: What companies have blown you away with their customer support?
#35Misen Cookware - https://misen.com/
They replaced a couple pans I ruined ... no charge. Just had to take a picture of them and send it to them.
Re: Ask HN: What companies have blown you away with their customer support?
#36Misen Cookware - https://misen.com/ They replaced a couple pans I ruined ... no charge. Just had to take a picture of them and send it to them.
Cheap Chinese cookware sold for many, many multiples the unit cost. It’s cool they gave you a new pan though.
Re: Ask HN: What companies have blown you away with their customer support?
#37rsync.net I'm not a large customer in any way, but they were very accommodating when I had problems
Re: Ask HN: What companies have blown you away with their customer support?
#38Surprisingly Amazon gave me the best customer support on every instances. Most issues are just no questions asked refunds. It almost felt like they were expecting things to mess up.
Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank).
Worst support so far from insulting to mildly inconvenient in that order : eBay, Facebook, Paypal, Discord.
There are some mind blowing support from local businesses which won't be recognized, so I will not name any.
Re: Ask HN: What companies have blown you away with their customer support?
#39Delaware Tax Office. No joke.
I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years.
Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all).
I remember I had a call with them, and had to contact Razer directly afterwards because they shipped me 3 faulty computers (out of 4 ordered). Razer was brutal to deal with, didn't want to help, didn't care, wouldn't do anything for us.
How on earth did a public service get it so right, and a public company so wrong?
Re: Ask HN: What companies have blown you away with their customer support?
#40Tello, T-Mobile mvno.
American human operators answers my question at any time I had a problem, cheap rates, and supports esim. I don't know how they can afford real Americans to do CS but I haven't left this company which was supposed to be temporary because it's one of the CHEAPEST mvnos with AMERICAN OPERATORS?!
HOW?!