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Ask HN: Just finished coding my new startup; need ideas for getting traction

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Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#31
post #25
post #16

Earlier quoted context omitted.

One way I intend to ensure trust is to have shippers use either Paypal or Amazon payments to accept shipment payments... By proxy, a shipper's identity will not be anonymous anymore since those services do require bank account information which is a thorough form of ID.

I suppose the payment is done after the package arrives...

The canonical way to do this (which I will call the "hitman protocol") is a percentage up front, and the remainder upon completion.

Given that the sums here are probably small, this probably doesn't fix the situation.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#32
Scott Adams (Dilbert) wrote a blog post about how to match people who would like to travel together, instead of packages, a couple of years ago. But the problems, namely trust, are essentially the same.

http://dilbertblog.typepad.com/the_dilbert_blog/2007/06/how_...

His idea to connect people with GPS is something you could use. His screening idea's are something you could also incorporate.

To make this an succes I would create a social networking site so that everyone who wants to participate can be publicly hold accountable. If all my personal data is known to you I would think twice before I'd steal a package. A scoring system would bring up the most reliable people to do business with.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#33

I just finished frying my steak and now I need some ideas on how to build a restaurant around it. I'm sorry but you are approaching this from the wrong end. A project like yours is 99% a business effort and 1% technical. I am not even sure the market for something like this exists. There are convenience issues, there are trust issues, there could be regulation issues (google for a recent car sharing project and how i…

I agree with what you're saying, but would argue that if you're opening a restaurant, the steak should come first. :) In this case though, you're absolutely right.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#34
post #2

Your target customers are probably going to be young people, college students, and the like. Businesses and older people may be more worried about the security of their package. You might try making a YouTube or Vimeo video about your service. Make it sound cool and efficient. It might get you a few customers.

Or drug dealers looking for mules.

see also: Mitch Hedberg

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#35
Do you understand why your competitors work? They've spent decades building up brands like "When you abso-fricking-lutely have to have it there by the day after tomorrow, or it's your job." There are movies about their core value proposition and brand messaging.

Now after you understand how they work, do you understand which of their customers don't need to pay for that? Can you identify a group of folks currently shipping through FedEx who can switch to "eventual, best effort, may not actually arrive" delivery? An addressable group? A big addressable group?

If not, scrap the idea and do something else.

P.S. I think you are missing the "last quarter mile" problem, too, although it won't be a quarter mile for your implementation. I assume that in any given day there are a lot of packages going from somewhere in LA to somewhere in New York, but not one single package going from "somewhere in LA" to "somewhere in New York". They all have to go to a specific address in New York -- which means you need to find someone going to that exact address.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#36
Aside from the concerns I share with others of your deliveries being safe, secure, and reliable, here's how I think you should focus your product. I see no possible way that your product could initially address the needs of someone needing to ship something outside of their local city/town. If I'm travelling San Francisco to Manhattan, and your site has matched me up with someone who needs a package shipped from San Fran to the Bronx/Queens/Brooklyn etc, you would have to offer me a pretty high price to deliver that package.

I have two suggestions: First, start with deliveries that need to be made within a certain territory. I could maybe see something like this working in a big city like NYC since there are millions of people moving around and your chances of finding fairly precise matches for delivery routes is much higher.

Second, I think you would need some sort of drop box system where shippers check in their packages and deliverers check-out the package, deliver the package to the closest drop-box to the destination, and the customers pick up the package from there. I know this second point adds a huge layer of start-up cost to something like this, but it's the only way I could see it working. When the delivery person checks out a package, their account would have to be liable for damage deposit, lost/stolen package/etc and when they deliver successfully, their account would be credited whatever fee you pay them. If you had a network of redbox-like machines in public places for drop-off and pick-up then maybe something like this works.

I know what I've just described is probably a completely different idea, but when people are in their cars going somewhere, they've budgeted almost an exact amount of time they need to get where they're going and delivering a package to an unknown destination that may only be a little bit out of the way could completely throw a wrench in that time budgeting.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#37
Some random ideas to salvage your idea a tad (which seems to be very difficult to make work given it's difficulties):

* Start with a niche like used books and perhaps partner with a book swapping site (e.g. bookmooch or bookcrossing or something) to get the initial tests done on something people don't mind losing. Other second hand material would be good, too.

* I think you'd also do much better with such a service if you treat your site more like a craigslist for "package hitchhiking" and reverse the process. I.e. travelers post where they're going on their next road trip and they say they're willing to take a few odd things. So you'd get a lot of random trip listings perhaps all on your front page until there's enough to break them down. People browse the site when they have something to ship (especially second hand stuff, etc) and if they see someone going the way they need, they make a bid/offer to the person going that way.

* On the security angle you might look into the "friend of a friend" and "church group" organization like http://www.goloco.org does. Targeting widespread organizations or friend networks may make this more palatable to people worried about trust.

* Posting some examples of "what people shipped" on the page, with a constant stream would help people feel more comfortable.

* I assume there will be ebay like ratings and reviews, etc?

* Overall, I'm not sure this "disrupter" is going to work unless you can plug it into the thriving secondhand market as an extremely thrifty for low-value items. Positioning yourself initially would do you a lot of good.

* Finally and not most importantly, the website (unless owned by craigslist) will need a much more polished design to make people thing this is a "real deal" enough for them to try it out. I don't think that alone will help you, but your traction issue isn't going to be helped by your current design (usability and visually).

Best of luck-- regarding the other comments, sometimes the naysayers on Hacker News are wildly wrong and harsher than they used to be, but they often have very good points that will let you adapt your vision and save it. Take all the advice with a grain of salt. You're going to learn the best from your users once they start giving you feedback, so testing your idea and site is far more important than our responses.

Edit: To that end, give something like feedbackarmy.com a try a few times and see what random people think about the idea and see what percentage you could get to say they'd give it a shot.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#38
Sometimes, you need to focus on the bueinsuess idea, as noted below, along with the coding. Also, the coding isn't everything. Coding is a small part, but also is user interface design, from scaling good images, picking easy-to-read fonts, and spelling. People automatically distrust services that have a misspelled logout button for instance. Coding is a small part to a process. Building traction is a final goal, of which coding is a small part. Coding isn't everything for a web startup.

Re: Ask HN: Just finished coding my new startup; need ideas for getting traction

#39
What differentiates you from your competitions? What makes it safe to ship with you? How are you going to get the consumers and the producers?

These are the fundamental questions that I would ask you and addressing them might help you in getting more ideas in achieving traction.

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